What are the responsibilities and job description for the Customer Growth Specialist position at Unify?
About Unify Our mission is to build the first system-of-action for go-to-market teams, starting with an end to end platform powering warm outbound. We grew revenue 11x since the beginning of the year, and are already serving customers like Lattice, Airbyte, and OpenPhone ( see here for case study ). The status quo is that sellers spend the majority of their day doing administrative tasks. They’re confined to jotting notes, looking at LinkedIn profiles and monitoring Slack notifications. This needs to change. Our team has been studying sales workflows for years, spotting the patterns and repetitive button clicks that hold sellers back. We’ve stood in their shoes, understood how to give them superpowers, and built products that unlocked their 7th gear. Now we’re building with OpenAI models (they’re an investor) and several sales data vendors to change how go-to-market works. Today, outbound sales is dominated by cold, mass outreach that floods peoples inboxes and converts to deals at a tiny rate. We’re building a platform to power warm outbound, allowing go-to-market teams to get in touch with the right people at the exact time they’re looking for a solution. Unify was founded January 17th, 2023 by Austin Hughes (former Ramp) and Connor Heggie (former Scale AI). Prior to Unify, Austin led Ramp’s growth product team focused on new customer acquisition, and Connor was a machine learning research engineer at Scale. We’re a high energy team, well funded by Thrive, Emergence, OpenAI and 40 business angels. Come join us in changing how go-to-market works. About the Role We’re looking for an exceptional Customer Growth Specialist to join our team and drive customer success through proactive enablement and strategic guidance. In this role, you’ll be instrumental in helping our customers achieve rapid value through effective product adoption and outbound strategy implementation. What You'll Do Drive product mastery among customers through engaging training sessions and strategic guidance Design and implement customized activation strategies for each customer Develop and maintain comprehensive documentation of best practices Monitor customer health metrics and proactively address potential challenges Create and optimize scalable processes for customer enablement Analyze customer usage patterns to identify opportunities for improved adoption What Success Looks Like Customers achieve meaningful product adoption within their first month Users consistently execute effective outbound campaigns Your portfolio of customers shows strong engagement metrics You’re recognized as a trusted advisor in both product usage and outbound strategy What You'll Need Experience : 2 years of experience in customer-facing roles at high-growth companies Track record of success in fast-paced, metrics-driven environments Experience with SaaS products and understanding of B2B sales processes Background in consulting, strategy, or business operations (preferred) Technical Skills : Proficiency in data analysis tools (e.g., SQL, Excel) Familiarity with product analytics tools (e.g., Amplitude, Segment) and CRM (Salesforce, Hubspot) Strong analytical skills with the ability to translate customer data into actionable growth strategies Creative problem-solving skills and a customer-centric mindset Self-motivated and comfortable working in a fast-paced, dynamic environment Team player : Ability to work cross-functionally with customer success, product, sales, and data teams to drive customer outcomes What We’re Looking For : Product Leadership Natural ability to deeply understand complex products and communicate their value effectively Passion for becoming a recognized product expert Track record of teaching and enabling others to succeed with technical tools Strategic Mindset Experience with or strong interest in outbound sales strategies Ability to teach and guide others in implementing effective outreach practices Natural leadership presence that commands respect and attention Operational Excellence Exceptional organizational skills with a track record of creating efficient processes Proficiency with productivity and efficiency tools Strong project management capabilities Data-driven approach to decision making and problem solving Additional Information We will provide a competitive salary, with a target equity package and comprehensive benefits, including medical, dental, vision, and 401(k) options. This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork. Powered by JazzHR
