Customer Service and Support Representative - Onsite

GlowTouch, LLC, a unifyCX Company is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.

Start Date: March 5th, 2025

Pay And Perks

• Base Pay: $18.00 per hour
• 9pm to 6am weekdays receive a shift differential at rate of $1 per hour.
• All weekend time receive a shift differential at rate of $1 per hour on shift differential.
• An additional $1 per hour attendance incentive based on monthly attendance.
• Up to $60 monthly transportation bonus based on attendance.
  
  

Additional Benefits: GlowTouch, LLC, a UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

Shifts: Schedules vary but weekend availability is a must.

Training Duration And Requirements

Classroom Training Hours: Monday - Friday - 8:30 AM – 5:00 PM

Classroom Training duration: 2 weeks

Nesting Training Hours: Sunday - Thursday - 10:30 AM – 7:00 PM

Nesting Training duration: 6 weeks

After training all agents begin their assigned production schedule.

Who You Are

• At least 1 year Customer Service experience required preferably in a Call Center or Professional environment.
• Ability to work one weekend day per week.
• Understanding of ticketing systems.
• Exceptional communication skills with an emphasis on empathy and understanding.
• Critical thinking and logical prioritization skills.
• Strong problem-solving skills.
• Flexibility to adapt to changing environments.
• Warm welcoming personality with a commitment to Customer Service Excellence and Professionalism.
• Sales background or competencies preferred but not required.
• Commitment to reliability.
• One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.
  
  

What Will You Do?

• First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
• Create work order tickets while responding to client requests.
• Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
• Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
• Maintain customer records by updating account information.
• Troubleshooting, creating support tickets, and delivering customized solutions.
• Ensure customers feel supported and heard throughout call duration.
• Handle a high volume of customer contacts in a professional manner.
• Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
• Understand and work with a sense of urgency.
  
  

After 90 days of employment this position can potentially move to Work from Home if key metrics are hit and maintained.

Who We Are: GlowTouch, LLC, a unifyCX company is a Global organization that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele. 

Education: High School Diploma or equivalent is required.

Location: Project CoWork Building, 11103 West Ave, San Antonio 78213.

GlowTouch, LLC, a unifyCX Company is a certified woman-owned business and an EOE employer that welcomes diversity.