What are the responsibilities and job description for the Office Manager position at unifyCX?
UnifyCX is looking for an extraordinary Administrative Office Manager to join our motivated and ambitious team in San Antonio!
What Will You Do?
The Administrative Office Manager is responsible for overseeing the front entry operations of our call center, ensuring a welcoming and professional environment for employees and visitors. This role plays a crucial part in maintaining site operations by coordinating with cleaning and maintenance vendors, organizing site activities and events, and managing various administrative functions to support the smooth running of the center.
Responsibilities:
- Supervise front entry operations, ensuring a secure and organized reception area.
- Coordinate with the cleaning company to ensure all duties are performed according to agreed standards.
- Assist in planning and executing site activities and events for agents and staff.
- Place maintenance requests and follow up to ensure timely resolution of issues.
- Identify and liaise with vendors for office supplies, maintenance, and other site needs.
- Support general administrative functions to facilitate efficient office operations.
- Serve as the main point of contact for office management-related inquiries and issues.
- Maintain an inventory of office and facility supplies, ensuring stock is replenished as needed.
Who Are You?
Qualifications:
- Proven experience in administrative management, office coordination, or a related role.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Experience working with vendors and facility management services.
- Proficiency in Microsoft Office Suite and other office management tools.
- Ability to handle sensitive information with discretion and professionalism.
- Previous experience in a call center or BPO environment is a plus.
Personal Attributes:
- Proactive and solution-oriented mindset.
- Strong attention to detail.
- Ability to work independently and collaboratively with different teams.
- Customer-focused approach with a commitment to providing excellent service.
- Adaptable and resourceful in a fast-paced environment.
Who We Are:
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
