What are the responsibilities and job description for the Product Application Engineer position at Unigen Corporation?
Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.
At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industry.
Job Title: Product Application Engineer
Department: Technical Product Marketing
Job Summary:
Product Application Engineer provides engineering, technical, and documentation support in product design, development and deployment. Reports to Sr. Director of Hardware Engineering located at Unigen HQ, Newark, CA.
Primary Job Responsibilities:
1. Provide technical customer support
- Provide first-line customer support for design integration issues as well as any technical issues in production
- Interface as necessary with all engineering teams to resolve customer issues
- Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for FA cases
- Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA cases
- Update and maintain a weekly tracker summarizing all active FA cases
3. Manage and maintain customer-facing documentation
- Manage all datasheets for Unigen products
- Manage all firmware Specs
- Manage all customer release notes
- Manage customer-facing white papers and app notes
4. Provide technical expertise, support, and advice to the assigned external standards bodies
- Actively participate and provide technical expertise, support, and advice to the SSD, NVDIMM, DDR5, MRDIMM, and CXL Task Groups
- Report developments and technical summary of relevant JEDEC TG meetings to Unigen senior management to ensure product development aligns with ongoing standards efforts
5. Provide engineering support for the assigned products
- Provide design support for new DDR5, MRDIMM and CXL-based NVRAM technology
- Provide test and data analysis support for NVMe SSD drive performance
Other duties and responsibilities related to Product Application engineering as assigned
Required Education Experience:
- Minimum Bachelor’s degree in Electrical Engineering, Master's degree in Electrical Engineering preferred
- Minimum 3 years of experience in failure analysis for SSD, DDR4/DDR5, and NVDIMM products
- Proven knowledge and experience in key tools and technology such as:
- NVMe – SAS/SATA/NVMe/M.2/U.2
- Compute Express Link (CXL) interface
- JEDEC NVDIMM Firmware Specifications
- JEDEC Energy Source firmware specification
Salary Range: $135K - $165K / year
Salary : $135,000 - $165,000
