Key Account Move Manager

Who we are: UniGroup is a cooperative committed to delivering industry-leading transportation solutions for its customers and members. Focused on a premier customer experience with an emphasis on quality and innovation, UniGroup is the nation’s largest household goods relocation organization, with a portfolio of world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.   We unite the strength and capabilities of our collective network to move people, products and possessions with the utmost care, knowledge, and expertise — and delight our customers at every point along the journey.     Join our team! Looking for a challenge? If you're motivated by solving complex problems and contributing to industry-leading solutions, we’ll provide a supportive, collaborative environment where you can build a rewarding career and make an impact with a global leader in moving and logistics.   At UniGroup, we provide solutions and services for people, businesses and a world on the move. Invest your natural curiosity, passion for results and desire to make a difference here and we’ll invest in your success with support, learning opportunities and benefits to drive your career in exciting new directions.     What you’ll do:   The Key Account Move Manager is responsible for managing the planning and execution of household goods or logistics moves, ensuring efficient planning and service support. This role serves as a key liaison between transportation service providers, agents, clients, and internal teams to optimize move logistics, monitor performance, and resolve service challenges. With a focus on move distribution, policy compliance, and problem-solving, this position plays a critical role in driving operational efficiency and customer satisfaction.    Acts as the liaison between agents, transportation service providers, clients, and internal departments, facilitating clear communication across all stakeholders Supports vanline agents in quest to secure new business Consistently interacts with UniGroup members to stay engaged in the sales solicitation process Monitors shipment progress and identifies potential service risks Maintains and distributes accurate records in multiple operation systems, ensuring timely documentation of move details, service milestones, and financial approvals Analyzes move requests and distributes shipments based on origin/destination, agent capacity, service capabilities, and shipment size, while optimizing equipment utilization; this includes interpreting client relocation policies to ensure alignment with requirements as required Negotiates with agents and service providers on order assignments, schedule changes, and unique move requirements  Tracks and analyzes key operational metrics Ensures financial accuracy by conducting audits, validating move estimates, and obtaining approvals Provides feedback and insights on operational challenges to enhance efficiency and customer experience  Conducts quality control monitoring, which may include tracking and documenting service issues, and coordinating resolutions to uphold service standards    What you’ll bring: High School Diploma or GED with 2-3 years of related experience Strong attention to detail with the ability to work in a fast-paced environment Analytical mindset—able to interpret data and make informed decisions Composure under pressure and resilience in challenging situations A strong work ethic, reliability, and a proactive, self-starting approach Excellent organizational skills and adaptability to change Strong customer service and collaboration skills, with experience communicating effectively via phone and email Previous experience in a role with an accounting or cash-handling component (e.g., bank teller) is a plus Proficiency in data entry with a focus on accuracy and efficiency What you’ll gain: Our benefits are fully competitive and provide you the opportunity to maintain a healthy work-life balance, access the resources you need, and focus on your growth and happiness.    Health & Wellbeing: Medical & Prescription Coverage Dental & Vision Plans Flexible Spending Accounts (FSA)   Employee Assistance Program (EAP) 12-week Primary Caregiver Leave 4-week Secondary Caregiver Leave Competitive PTO  Volunteer PTO – 8 Paid Hours/Year Insurance Benefits: Company Paid Life Insurance Company Paid Long & Short-Term Disability Voluntary Supplemental Life and AD&D Insurance Other Benefits: 401K with 3% Employer Match Tuition Reimbursement Company Paid Holidays To see what UniGroup life is like, visit our Careers Page, Facebook, or LinkedIn.