Systems Engineer (ServiceNow)

UniGroup is expanding our ServiceNow ecosystem and looking for a Systems Engineer who’s more than just a coder — we’re seeking a people-first problem solver who can dig into business needs, architect smart solutions, and help us scale the platform to support our nationwide network of agents and internal teams. This is a hands-on ServiceNow development role with a twist: you’ll also be an internal advisor, discovery partner, and workflow designer helping build smarter, more connected service experiences.   🔍 What You'll Do Develop and enhance ServiceNow platform features with a focus on backend workflows, automation, scripting, and integrations with third-party vendors Partner with internal stakeholders to uncover needs, define scope, and translate into buildable solutions Design and deploy workflow automations (onboarding/offboarding, ticket queues, agent-facing processes) Own and guide ServiceNow upgrades, testing, and deployment strategies Serve as a ServiceNow evangelist: training users, leading discovery sessions, and identifying opportunities to migrate or improve processes Collaborate across platforms using Jira, Slack, and other dev tools Help define and optimize business processes — especially as we scale agent services through ServiceNow Stay up to date on trends in AI, virtual agents, and automation — and help shape our roadmap in these areas   ✅ Must-Haves 3 years of ServiceNow development experience, including backend scripting and platform configuration Proficiency in JavaScript and working knowledge of scripting in enterprise environments Strong experience with REST APIs and third-party system integrations Familiarity with Workflow Designer, Service Catalogs, and core ITSM modules Comfortable leading discovery sessions, facilitating change, and communicating technical concepts to non-technical users A “connector” personality — you're energized by collaboration and have a talent for getting people engaged Detail-oriented with a process improvement mindset   🌟 Bonus Points Experience with ServiceNow AI and Virtual Agents (be ready to talk about this in the interview!) Background working in agent-based environments or supporting distributed service models Knowledge of ITIL or similar service management frameworks Experience with ServiceNow upgrades, testing frameworks, or governance best practices   What You'll Gain:  We support your success with a full package of benefits designed to help you thrive — professionally and personally. Health & Wellbeing Medical, dental, and vision coverage 12-week primary caregiver leave and 4-week secondary caregiver leave Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) Time Off & Flexibility Competitive paid time off (PTO), plus 8 hours of volunteer PTO Paid holidays Hybrid work (in-office for special events only) Financial & Career Growth 401(k) with 3% employer match Tuition reimbursement Company-paid life and short/long-term disability insurance 👀 Why UniGroup? At UniGroup, we support a national network of moving and logistics companies — and ServiceNow plays a critical role in delivering efficient, scalable service experiences. In this role, you’ll help shape how we leverage technology to streamline operations, improve support, and enable growth across our organization.