Field Service Admin

Job Summary:

The Field Service Administrative Assistant will conduct administrative functions within the field service department at the direction of the Technical Services & Training Manager. When required, will perform duties in various areas of operation within the Uniloy, INC headquarters located in Tecumseh, Michigan, but duties will be predominantly conducted from a remote standpoint.

Duties and Responsibilities:

• Generate Customer Quotes for field service work.
• Generate Scope of Work documents relating to field service projects.
• Document and audit technician labor and travel expenses relating to field service jobs.
• Manage the expense reporting program for the field service department to ensure accuracy of expense reporting. Approving or denying expense reports as appropriate in accordance with company policy.
• Accurately and timely generate Sales Orders for field service work in Epicor.
• Work with customers to collect valid purchase orders for field service work.
• Generate Service Jobs in Epicor.
• Input and verify Service personnel labor into Time and Expense module in Epicor.
• Input/Document/Validate Job Adjustments in Epicor to accurately capture field service job expenses relating to Sales Orders.
• Finalize and process Sales Orders and Jobs for invoicing of all Field Service completed jobs.
• Coordinate with Uniloy Finance Department regarding all matters of billing, invoicing and processing of service related revenue.
• Generate Work Orders for field service technicians.
• Process Work Orders after completion of Field Service work.
• Maintain comprehensive files of all past customer quotes.
• Maintain comprehensive files of all complete and in-progress Work Orders.
• Verify accurate and timely reporting of payroll hours on a weekly basis for Field Service Department.
• Consult on Field Service Projects with Vice President of Aftersales
• Perform other functions as directed by Service Manager.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

• Associate degree
• Maintain Valid State Issued Driver’s License
• 5 years of experience in blow molding or manufacturing industry, preferred
• Extensive knowledge of blow molding processes relating to scopes of work to effectively quote field service work, preferred
• Ability to perform functions in multiple Epicor modules.
• Familiar with code requirements of safety and annual OSHA training.