What are the responsibilities and job description for the Call Center Customer Service Agent position at Unilux Brand?
Department: Unilux Brand
Location: Chicago, IL
Compensation: $38,000 - $48,000 / year
Job Title: Entry Level Personal AssistantLocation: Chicago, IL
Company: Unilux Brand
Job Description:
Unilux Brand We are seeking a dedicated and dynamic Call Center Customer Service Agent to join our team. In this role, you will be the voice of our company, providing exceptional service to our customers by addressing inquiries, resolving issues, and delivering an outstanding experience during each interaction. As a Call Center Customer Service Agent, you will play a crucial role in enhancing customer satisfaction, building loyalty, and ensuring that our customers feel valued and heard
Key Responsibilities
- Answer inbound calls and respond to customer inquiries efficiently and professionally.
- Provide accurate information about our products and services to customers.
- Resolve customer issues and complaints effectively, ensuring a positive customer experience.
- Document and track customer interactions in our CRM system for future reference.
- High school diploma or equivalent; some college preferred.
- Previous experience in a call center or customer service role is highly desirable.
- Strong verbal communication skills with a clear and friendly tone.
- Ability to listen actively and demonstrate empathy towards customers.
- Proficient in using computers and familiar with CRM software or other customer service tools.
- Demonstrated problem-solving skills and a proactive approach to resolving issues.
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
Salary : $38,000 - $48,000
