What are the responsibilities and job description for the Call Center Representative position at Unilux Brand?
Department: Unilux Brand
Location: Chicago, IL
Compensation: $38,000 - $48,000 / year
Job Title: Call Center RepresentativeLocation: Chicago, IL
Company: Unilux Brand
Job Description:
We are seeking a highly motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the frontline support for our customers, providing exceptional service and assistance via phone, email, and chat.
Key Responsibilities
- Handle incoming calls and respond to customer inquiries in a timely and professional manner
- Provide accurate information regarding products and services to customers
- Resolve customer complaints and issues by identifying the root cause and offering effective solutions
- Document and track customer interactions in the call center system
- Collaborate with team members and other departments to enhance customer satisfaction
- High school diploma or equivalent; a degree is a plus
- Proven experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and manage time effectively
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
Salary : $38,000 - $48,000
