Customer Service Representative

NOTE: Qualified candidates must be legally authorized to be employed in the United States. Union Agener does not anticipate providing sponsorship for employment visa status (e.g H-1B or TN status) for this employment position and no relocation.

Duties/Responsibilities:

· Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.

· Builds rapport with customers and works to ensure they receive excellent service.

· Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.

· Provides pricing, delivery, and other order information to customers.

· Drafts purchase orders and invoices to submit to the accounting department.

· Maintains files of active orders and updates with changes to customer accounts or orders.

· As required, confirms credit status of customers with financial/credit department.

· Performs other related duties, as assigned.

Required Skills/Abilities:

· Excellent organizational skills and attention to detail.

· Excellent communication and interpersonal skills.

· Ability to maintain good customer relations.

· Ability to type 40-50 words per minute.

· Proficient computer skills and ability to learn database and ordering systems.

Education and Experience:

· High school diploma or equivalent required. Preferred Bachelor’s degree in Business Administration

· 3-5 years of experience in customer service or order processing required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

What do we offer?

· Competitive Salary

· Competitive Benefits Package and Employee Assistance Program

· 401(k) Plan Company Match

· Vacation End of Year Vacation (Company Sponsored)

· Growth Opportunities to expand your career