Relationship Manager AVP

Position Summary: The Relationship Manager-AVP actively manages all aspects of the client experience and is responsible for the client's satisfaction on an assigned caseload ranging from 40-60 clients. As the primary contact, this professional acts as liaison with various internal teams and external partners to provide accurate information, prompt, personal and professional administration to assist our clients in accomplishing their retirement plan needs. This position is the main contact for our clients and has the primary responsibilities outlined below. This role is eligible for hybrid work from home opportunity under the work from home guidelines up to one day per week upon completion of onboarding.

Essential Functions

• Collaborate with the plan sponsor on plan design, investments, retirement readiness and new opportunities.
• Strong understanding of retirement plan regulations (ERISA, DOL, IRS).
• Provide proactive consultation on plan design and mutual fund options for clients
• Comprehensive knowledge of various plan types, including 401(k), 403(b), profit‐sharing, non‐ qualified, and defined benefit plans.
• Address client inquiries and requests proactively, ensuring satisfaction with plan performance and services.
• Manages and builds relationships with key decision makers.
• Prepare, interpret, and review retirement plan documents and forms necessary to establish and maintain accounts.
• Assist with participant educational meetings as needed.
• Conduct periodic plan and investment review meetings with plan sponsors being inquisitive about their situation, introducing plan design changes when appropriate and providing relevant industry updates.
• Assist with and review required annual compliance testing.
• Assist with preparation and filing of annual Form 5500 Reports.
• Monitor department procedures and forms to find additional efficiencies.
• Ensure support staff are trained and comply with bank policy, laws and regulations applicable to their roles. Monitor their adherence to internal controls and take action to address employee performance issues.
• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training: follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Performs other job-related duties or special projects as assigned.
• Regular and reliable attendance is an essential function of this position.
  
  

Qualifications

• Four year Business degree or equivalent work experience preferred.
• Retirement plan experience within the banking, insurance, and brokerage or account industry required.
• Minimum of 5 years in-depth experience working with complex accounts.
• QKA or ASPPA designation preferred or obtainable
• Solid understanding of economics and investment management.
• Proficient in all Microsoft Office Products, Word, Excel PowerPoint and other financial software.
• Valid Nebraska Driver’s License.
  
  

Preferred Talents

• Self-motivated
• Organized
• Effective communicator -both written and verbal
• Independent decision maker with good judgment
• Excellent time management, organizational skills, and ability to multi-task
• Deadline driven and time efficient
• QKA or ASPPA designation desired or obtainable
  
  

Working Environment

Sedentary work – lifting and/or carrying up to 30 lbs. occasionally.

Majority of indoor work – may be exposed to some outdoor elements or hazards.

Periodic travel with overnight stay occasionally.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.