What are the responsibilities and job description for the Call Cloud Patient Access Specialist position at UNION COMMUNITY CARE?
Job Details
Description
Our Mission, Vision, & Model of Care
At Union Community Care, our purpose is to spark equity through patient-led healthcare that welcomes and strengthens our communities by integrating body, mind, and heart.
We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.
We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.
We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.
Qualifications
JOB SUMMARY
The Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, and appointment scheduling.
SPECIFIC JOB DUTIES
- Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.
- Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.
- Verifies all patient demographic and insurance information.
- Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.
- Fully understands the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients.
- Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.
- Connect with care teams for first call resolutions.
- Create patient cases when needed.
- Attends site meetings.
- Performs other work-related duties as assigned.
POSITION REQUIREMENTS
- High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree
- Excellent customer service and interpersonal skills
- Exhibits excellent communication skills
- Attention to detail
- Good basic computer skills
- English proficiency required
- Strong team player
- Compliance with HIPAA regulations
- Knowledge of medical terminology a plus
ESSENTIAL FUNCTIONS
In order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job.
ORGANIZATIONAL INVOLVEMENT
This position is required to participate in mandatory all staff meetings, team meetings and trainings.
