What are the responsibilities and job description for the Communication Center Coordinator position at Union County College?
Under the direction of the Dean of the Scotch Plains and Virtual Campus, the Communication Center Coordinator serves as key liaison and administrative support for the Communication Center. The work of the Communication Center Coordinator involves managing all outreach communications campaigns, and response to critical enrollment and retention messages for specific student cohorts and managing student success communication projects as delegated by the Dean. The Coordinator will aid in the gathering and use of data to improve communication and enrollment efforts. The position develops and manages outreach campaigns, meetings, and other enrollment, retention, and student success-related communication. Additionally, the Coordinator is responsible for the training and oversight of Communication Center Student Ambassadors. The position focuses on delivering professionalized communication with current, prospective, and former students and other stakeholders of the College.
Characteristics, Duties, and Responsibilities
- The Coordinator works closely with Communication Center staff and is responsible for the successful deployment and implementation of the department’s priorities.
- Develops and implements communication strategies across departments and divisions as part of strategic enrollment, retention, and success campaigns via various modes of communications, including telephone, texting, email, and other communication platforms .
- Leverage AI and other technology platforms to design and manage communication campaigns, ensuring regular communication with the Dean of the Scotch Plains and Virtual Campus
- Collaborate with other college departments to strengthen communication and support for current and future students and alumni.
- Responds to and assists incoming and currently enrolled students through student service processes, via multiple modes of communication.
- Ensures information posted on the College’s website, chatbot and other Communication Center platforms is accurate and current.
- Uses data to develop communication campaigns that are customized and relevant to improve student engagement
- Reports on and develops data-focused dashboards on Communication Center activities as it relates to incoming and outgoing communication trends and identifies opportunities for improvement.
- Reads, interprets, and communicates academic and student-related policies and procedures.
- Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
- Answers questions and provides excellent customer service to students and others who contact the Communication Center.
- Maintains records of students served and services provide. Maintains essential records and files.
- Performs other duties as assigned by the Dean.
Education Requirements
Bachelor’s degree in higher education or related field required.
Experience
- Experience in communication or higher education is preferred.
- Applicants who have experience with digital/traditional communication, marketing, and/or call centers.
Competencies and Skills Required
- Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
- Must be a “quick study” to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
- Must be detail-oriented with a strong devotion to accuracy, an aptitude for data and analysis, and the ability to approach problems proactively with a sense of urgency, creativity, and resourcefulness.
- Must be a team player with excellent written, interpersonal, and administrative skills.
- The ability to speak in public and work collaboratively with other campus offices.
- Analytical and problem-solving skills.
- Ability to take required initiative to solve issues.
- Ability to collaborate with others.
- Commitment to student service and a diverse population.
- Outstanding customer service and communication skills.
- Strong skills in Microsoft Suite (Word, Excel, Outlook, PowerPoint), with the ability to quickly learn and train others on new technology.
- Strong attention to detail
- Ability to adapt to change and work well in a dynamic environment
Physical Demands and Work Environment
- This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
- No or very limited exposure to physical risk.
- Some travel required.
Salary
up to $55,000
Additional Information
UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
Terms of Employment
Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours may be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Overtime may be required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Salary : $55,000
