Business Analyst

Salary : $68,992.55 - $103,488.82 Annually

Location : Monroe, NC

Job Type : Full-Time Regular

Job Number : 711130

Department : UC Water - Planning & Resource Management

Opening Date : 02 / 28 / 2025

Closing Date : 3 / 6 / 2025 11 : 00 PM Eastern

General Statement

The Business Analyst, under limited supervision, manages multiple projects simultaneously, as well as ongoing operations and key incentive programs, evaluates business processes and recommends improvements, develops analysis tools, troubleshoots data analysis issues, builds operational dashboards, and performs ad-hoc analysis as needed utilizing a variety of programs, techniques, and technology to improve performance measures that support strategic, tactical and operational business decisions that improve organizational efficiency and effectiveness.

Responsible for assisting with financial forecasting and business analytics, tracking and organizing complex data, providing timely analyses and support for internal and external stakeholders, reviewing and providing analyses of major departmental changes, developing key performance matrices, making recommendations to improve efficiencies, and mitigating risks insuring prompt and effective operations and results to others using clear and effective communication skills.

Essential Functions

Researches, analyzes, interprets, and synthesizes large amounts of diverse and complex information, financial forecasting and business analytics, review and provide analyses for, about, and resulting from major departmental shifts.

Provide support and analysis on multiple projects simultaneously for making informed business decisions over a variety of areas of operations, propose changes for ongoing operations and key incentive programs to management, and perform ad-hoc analysis as required.

Develops plans for long-range strategies, organizational goals, and objectives and initiatives.

Gathers requirements and analyzes workflows for current and new applications. Evaluates software utilization and best practices; makes recommendations for changes in use; assists with making system changes; and develops and implements roadmaps. Designs and facilitates end user training sessions and creates corresponding documentation.

Builds dashboards and reports working with internal customers to meet business objectives.

Provides detailed research and analysis in feasibility, evaluation, assessment, recommendation and development of key performance metrics with focus on a department, function, or program.

Researches, analyzes and interprets complex information such as legislative, demographic, economic and fiscal developments and trends, to aid management in making decisions to resolve critical issues or problems and for displaying potential patterns and trends.

Examines new or modified programs, conduct research, investigate workflows, policies and procedures providing management with data to determine the consequences of proposed changes, and recommend changes, on operations within assigned projects and / or program areas assuring alignment with established guidance, regulation and legislation.

Coordinates with critical personnel to develop and evaluate initiatives and successfully complete assigned projects.

Prepares or oversees the preparation of reports to determine the progress in meeting stated goals and objectives.

Gathers, interprets, and prepares data for studies, reports, and recommendations.

Understands business processes within assigned department and plans accordingly.

Researches and evaluates new technologies to be used as enhancements or upgrades to existing systems, programs, and workflows.

Reviews work progress through daily routine discussions and weekly meetings, ensuring that the proper level of service is being provided to the end user.

Plans, develops and implements programs; identifies program outcomes, processes and priorities.

Conducts research to gather information to resolve program or project issues, determines root causes of problems and recommends solutions to management.

Supports the execution of assigned projects to provide recommendations for improvements.

Develops and retrieves data sets and develops usable data for management.

Serves as a point of contact for budget and program analysis matters.

Performs managerial budget analysis and prepares financial reporting documents.

Prepares and presents broad narrative and statistical reports, including charts and graphs.

Performs other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience :

Bachelor's Degree in Business Management or Administration, Public Administration, Statistics or a related field, and three (3) years of related professional administrative, financial, or analytical experience.

Special Requirements :

Knowledge of financial systems and / or statistical analysis tools a plus.

Strong personal computer skills and ability to navigate and functionally operate within complex information database systems, Microsoft Office (Word, Excel, Outlook, etc.), and other related software; ability to troubleshoot and diagnose common software and hardware problems.

Ability to read, interpret, and explain complex rules, regulations, and policies; research and analyze data, draw conclusions, project consequences, formulate strategies, and make recommendations.

Department may administer skills assessment testing.

PREFERRED QUALIFICATIONS

Education and Experience :

Bachelor's Degree in Business Management or Administration, Public Administration, Statistics or related field, and seven (7) years of related professional administrative, financial, or analytical experience with water / wastewater industry and field service processes, Microsoft SQL, and Power BI.

Special Requirements :

Knowledge of financial systems and / or statistical analysis tools a plus.

Knowledge of Project Management methodologies.

Knowledge of GIS-centric applications.

Strong personal computer skills and ability to navigate and functionally operate within complex information database systems, Microsoft Office (Word, Excel, Outlook, etc.), and other related software; ability to troubleshoot and diagnose common software and hardware problems.

Ability to read, interpret, and explain complex rules, regulations, and policies; research and analyze data, draw conclusions, project consequences, formulate strategies, and make recommendations.

Department may administer skills assessment testing.

Supplemental Information

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, copiers, mailing machines, facsimile machines, calculators, printers, etc. Must be physically able to exert a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. However, if the use of arm and / or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

WORK ENVIRONMENT

Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.

INSURANCE PROGRAMS

HEALTH INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage

DENTAL INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.

LIFE INSURANCE

Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.

FINANCIAL PROGRAMS

RETIREMENT

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 DEFERRED COMPENSATION

The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

FLEXIBLE SPENDING ACCOUNTS

Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.

Health Care Spending Account Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.

Dependent Care Spending Account Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

DIRECT DEPOSIT

Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

CREDIT UNION

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as : spouse, children, stepchildren, brothers, sisters and parents can all become members.

TRUIST

No Overdraft Fees

100 Negative Balance Buffer

Online and Mobile Banking with Bill Pay

LEAVE PROGRAMS

VACATION LEAVE

Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.

SICK LEAVE

For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

SICK LEAVE TRANSFER FROM OTHER AGENCIES

Unused sick leave earned from another North Carolina Governmental Agency and / or entity, will be accepted and transferred to the County as follows : twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.

HOLIDAYS

There are 12 County recognized holidays per year with 1 floating holiday available.

MILITARY LEAVE

Annual Training - 10 paid workdays granted.

Active Duty - 20 paid workdays granted.

CIVIL LEAVE

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

FAMILY & MEDICAL LEAVE ACT

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

PAID PARENTAL LEAVE

Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.

ADMINISTRATIVE LEAVE

Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.

VOLUNTEER TIME OFF

Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies.

OTHER PROGRAMS

EMPLOYEE ASSISTANCE PROGRAM

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol / drug use, family problems, financial concerns, and work-related problems.

AQUATIC AND FITNESS CENTER

We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.

NATIONAL COLLEGE SAVINGS PROGRAM

The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.

Do you have financial and / or analytical experience? If so, please explain.

Do you have at least three (3) years of related professional administrative, financial, or analytical experience? If so, please describe.

List any financial systems you have worked in.

Describe your experience with research and analyzing data.

Required Question

Salary : $68,993 - $103,489