What are the responsibilities and job description for the Transportation Reservations Technician position at Union County?
As part of the recruitment process for this position, an online skills assessment is required to test the abilities needed to fulfill the essential functions of this job. After completing the application, please copy and paste the following link to complete the assessment:
https://www.ondemandassessment.com/link/index/JB-4OZGMWENM?u=86102
Please note: Any candidates (internal or external) not taking the required tests as part of the application process will not be considered.
Schedules client flow for Transportation clients and maintains a collaborative relationship with other Transportation agencies.
Assists clients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
Monitors and updates schedule within Route Match, for trip availability; maintains contact with UC Transportation and clients, notifying both of any scheduling changes.
Provides information to Human Services according to the Policies and Procedures; transfers calls as needed; works with all Human Service reception to ensure adequate phone coverage at all times.
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of call and directs clients to appropriate person or department(s).
Screens clients relevant ridership information: new address, new phone numbers, or update registration and informs client of adequate information to be presented at time of transport.
Exercises problem-solving and conflict resolution skills when handling client complaints; refers client complaints to appropriate designated personnel.
Adheres to all Transportation policies on safety and security of the client and county staff.
Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with policies.
Informs client of any existing balance noted in computer and request client be prepared for any payment due at time of transport.
Makes necessary calls to clients for confirmation and cancellation of scheduled transport.
Verifies method of payment for service and collects data and/or payment as appropriate.
Performs all duties in support of successful, efficient, Transportation and Human Service scheduling and bilingual Service provision agency wide.
Collaborates with other scheduler and dispatcher to verify next day and same day trips can be accommodated.
Ability to develop and maintain cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
Attends scheduled department staff meetings.
Cover dispatching duties as needed.
Organizes supplies for weekend cleaning crew.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), and one (1) year of office assistant or secretarial experience; or equivalent combination of education and experience.
Licenses or Certifications:
Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
PREFERRED QUALIFICATIONS
Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED), and one (1) year of office assistant or secretarial experience; or equivalent combination of education and experience.
Licenses or Certifications:
Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Special Requirements:
Fluent in English and Spanish.
PHYSICAL DEMANDS
Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, postage meters, etc. Must be able to exert a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
WORK ENVIRONMENT
Work is performed in an environment where the employee must deal with crisis situations that require major decisions involving people, resources, and property.
Salary : $40,063 - $60,094
