What are the responsibilities and job description for the CLINIC CLERICAL COORDINATOR - UGH Women's Health - Full Time position at Union General Hospital?
Job Description
Job Description
Union General Hospital ClinicsJOB DESCRIPTION
JOB TITLE : Clinic Clerical Coordinator
GENERAL SUMMARY OF DUTIES : Responsible for front office flow and front office operations within the clinic(s). Responsible for greeting patients and visitors, scheduling appointments, relaying messages and registration of patients for appointments. Coordinates patient check-in procedures, collects patient payments, and manages all information necessary for complete patient demographics.
REPORTS TO : Practice Manager
RESPONSIBILIITES :
Duties include but are not limited to :
- Greets patients and visitors in a prompt and helpful manner; provides instructions / directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in EHR if necessary
- Collects co-payments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Ensures that insurance plan benefits are verified
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments
- Cancels and / or marks missed appointments as no show when necessary
- Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice Manager
- Meets or exceeds quality and productivity standards as set by the Practice Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other office or billing staff and ensures that requests are handled promptly and effectively
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Other Duties
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
High School Diploma or GED required. Front Desk Lead must be computer literate and able to operate EHR and multiple Microsoft Office applications. Must have a minimum of 5 years of Healthcare Clinic Experience
ADDITIONAL SKILLS AND EXPERIENCE
Front Office Lead must be able to :
PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as needed.
DRUG FREE WORKPLACE
Union General Hospital is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
Union General Hospital is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color or national origin in its employment practices.
