Job Title: Tow Truck Driver

Locations: UGM Motors

Reports to: Inventory Manager

Revised: October 2023

UGM considers every position one of ministry and a vital and valued part of our team.  Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.  Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the gospel.

SUMMARY OF POSITION:

The Tow Truck Driver picks up donated vehicles from Donor’s residences as assigned by Resource Coordinators.  They also transport vehicles to and from sublet repair shops, and to Pull-And-Save to be recycled as assigned by the Inventory Manager.  Excellent Customer Service and transferring the cause of UGM are employed with every community partner. Interdependent working relationships with all staff and departments are essential for success. Fulfill other duties as assigned.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Driving, Loading and Unloading Vehicles

• Daily pickups are completed as scheduled and arranged by the Resource Coordinator.
• Vehicles are safely loaded and unloaded protecting them from damage while in transit.
• Donation guidelines are implemented, returning acceptable donations for processing.
• Maintain an excellent safe driving record with no complaints or tickets.
• The pickup log is accurately completed each day and returned to Resource Coordinator
• The donation log is accurately completed and turned in to the Inventory Manager.
• Constant communication with the Resource Coordinator and Inventory Manager is maintained.

Key Result Area #2: Customer Service

• Every donor is greeted cheerfully with a smile and tactfully advised of donation guidelines.
• Donors have been appropriately thanked and opportunities to “Transfer the Cause” of UGM have been taken.
• Phone calls are answered promptly, and the callers needs responded to cheerfully with a smile.
• Maintains a professional appearance and good grooming habits.

Key Result Area #3: Vehicle Inspection and Safety and Vehicles Inspection

• The tow truck inspection and safety log is completed every day: fluids, tires and all safety requirements have been checked before driving.
• The tow truck is clean inside and out at the end of each shift.
• Regular maintenance is scheduled at least every three months with a qualified repair shop by the Production Manager.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily outdoors. It requires climbing, sitting, standing, bending, reaching, and going from building to building - continuously.
• Requires a sustained level of high energy, stamina, and the ability operate tow truck and related equipment – continuously.
• Requires the ability to hear, see, and speak clearly – continuously.
• Requires lifting and moving up to 100 pounds - occasionally.

EQUIPMENT/TOOLS USED:

• Tow Truck, truck and trailer, jump box, air compressor, hand and power tools (Not an all-inclusive list)

EDUCATION/EXPERIENCE:

• Experience driving a tow truck or other large truck or farm equipment preferred.
• Basic knowledge and understanding of automotive technology
• Very good computer skills (MS Word, Excel, Outlook, Google Chrome or other search engines, cell phone, tablet)

Requirement:

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry.  Our designated purpose is religious and we are a Christ-centered ministry, which is dedicated to sharing the Gospel and helping the homeless and impoverished.  We consider every position essential in the fulfillment of our ministry and Statement of Purpose.  As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.  All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission;
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed;
• Adhere to Union Gospel Mission Employee Handbook.