What are the responsibilities and job description for the Online Sales Representative position at Union Gospel Mission Association of Spokane?
UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.
SUMMARY OF POSITION:
Responsible for managing the online presence of UGM and building online relationships with our donors and customers. This position will be responsible for the marketing of UGM Motors vehicles and other donations, including programs and campaigns in IDMS/Dealer fire, Hammer, etc.
DUTIES & RESPONSIBILITIES:
Key Result Area #1: Online Customer Service Representative
- Online Communication: Respond to all online inquiries as soon as possible during normal work hours and convert to leads for Sales Associates. This includes but is not limited to: Facebook Market place, Website, Craigslist, Facebook Messaging and any other form of lead generation.
- Monitor and respond to positive online reviews and forward negative reviews to Sales Manager to respond.
- Answering phones as secondary responder or as the in-store traffic or supervisor requires.
Key Result Area #2: Backup - In-store Customer Service
- Sell vehicles – cars, trucks, ATV’s, motorcycles, RV’s and misc. items.
- Meet sales goals, quotas and expectations; maintain systematic customer tracking and follow up.
- Share the message and purpose of the Union Gospel Mission with donors and customers verbally and online in an effective manner.
- Test drive vehicles with customers.
Key Result Area #3: Administrative
- Vehicle prep (data entry) – update vehicle sales data and information into DealerCenter and post to Available status.
- Monitor website, Craigslist, Facebook Market Place for accuracy and proper representation of the product and UGM
- Monitor website and all online statistics – prepare weekly/monthly report for Motors leadership.
- Prepare 2-A-Day and Production reports.
- Back up Sale/Licensing document preparer.
Key Result Area #4: Marketing
- Develop Facebook presence by posting 2-3 times a week any positive happening at Motors (ex: unique sales and stories).
- Creative development of website; create a routine of regular changes to the face of the website working in conjunction with Marcom.
Key Result Area #5: Associate Staff & Trainee Mentor
- Christ-like attitude is evident while instructing men, women, and youth volunteering and training in the Motors facility.
- UGM standards have been exemplified by appearance, attitude, and in a well-maintained workstation.
- Support the effort for operations and ongoing expansion projects.
Key Result Area #6: Core Values
- Regularly demonstrates GOD-DEPENDENCE for increasing our impact on those we serve and those who serve with us
- Growth in CHRIST-LIKENESS is evident in attitudes and behaviors
- TOTAL ACCOUNTABILITY is embraced for ongoing growth in LIFE TRANSFORMATION
- UNIFIED TEAMWORK is evident and growing in the sphere of one’s influence
- PURSUING EXCELLENCE is practiced increasing the impact on those we serve
- Demonstration of a BALANCED LIFE is evident
- LOVING RELATIONSHIPS are being nurtured amongst staff, residents and volunteers
- Resources are managed with THANKFULNESS AND GENEROSITY
- FAITHFUL STEWARDSHIP is evident in managing all the resources the Lord entrusts to us
WORKING CONDITIONS/PHYSICAL FACTORS:
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus.
- Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is consistently moderate to high.
EDUCATION/EXPERIENCE:
(Education and/or Experience)
- Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Language Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees of the organization.
- Mathematical Skills
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Computer Skills
- To perform this job successfully an individual should have knowledge of All-Data, internet searches, Carousel, Microsoft Office related products including Excel, Word and Outlook.
REQUIREMENT:
Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:
- Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
- Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed.
- Adhere to Union Gospel Mission Employee Handbook.
This position requires a Conflict-of-Interest Statement and a Confidentiality Statement.
