Resource Coordinator

Job Title: Resource Coordinator

Department: Thrift Store

Location: UGM Thrift

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

The Resource Coordinator serves as a primary contact for non-monetary donations through scheduling, policy implementation, and facilitating communication for requests of donated resources. This individual also provides administrative assistance to the Regional Thrift Store Manager.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Customer Service & Donor Relations

• Maintain UGM’s culture and core values; adhere to all organizational policies and procedures.
• Respond to donation related inquiries promptly.
• Recruit volunteers to assist with administrative duties.
• Monitor quality of customer service and the timeliness of pick-up services provided by drivers.
• Handle customer complaints tactfully and document specific information; answer questions and offer solutions.
• Participate in and be knowledgeable of the Outcome Based Management Process, i.e., SWOTS, SMART goals and one-on-one’s.
• Remain up to date on Gift in-Kind donations guidelines; continually inform staff and donors of changes.

Key Result Area #2: Resource Coordination

• Implement donation guidelines; utilize drivers as resources for monitoring said guidelines.
• Develop a daily pick-up schedule for drivers; provide clear directions and necessary details.
• Include inter-company donation requests and deliveries in the schedule when necessary.
• Coordinate solicitation campaigns, i.e. food drives; schedule pick-ups promptly as requested by the donor.

Key Result Area #3: Administration

• Monitor and maintain accurate record announcements at each location; make changes as necessary.
• Maintain current records for GIK donors and provide the Development Department with merge records.
• Track solicitation campaign variables.
• Ensure all donation guidelines and procedures are in writing and easily accessible.
• Document end of day odometer readings, and each vehicles number of pick-ups and inter- ministry stops for maintenance scheduling purposes.

SKILLS & QUALIFICATIONS:

• Grounded and committed Christian: able and willing to model servant-leadership and interested in being part of a ministry to the poor, homeless, drug addicted and mentally ill.
• Active member of the body of Christ, in accordance with the Union Gospel Mission Statement of Purpose, Statement of Vision and Statement of Faith.
• Strong Interpersonal skills - exercise compassion and discernment while modeling the teachings of Jesus Christ.
• Able and willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.
• Computer literate (Word, Excel, Outlook); able to complete documents, build tables, and accurately record information. Willing to continue education as needed or required.
• Excellent communication skills, written, verbal and instructional.
• Must have a teachable spirit and the ability to manage multiple task at the same time. Be able to listen, and make sound decisions in alignment with UGM’s purpose.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• Criminal background check clearance – required.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors and requires sitting, standing, bending, reaching, and going from building to building - continuously.
• Requires a sustained level of emotional balance, patience, and tolerance for people and personal and management issues – continuously
• The ability to move about all the facilities on a regular basis – occasionally.
• Requires the ability to hear, see, and speak clearly – continuously.

EQUIPMENT/TOOLS USED:

• Computer (MS Word, Excel, Power Point, Outlook, Google Chrome)
• Projector and AV equipment

EDUCATION/EXPERIENCE:

• High School diploma or GED and six months to a year of related experience and/or training.

of Benefits

• Two hundred and eight hours paid time off per year to include 6 major holidays. (160 hours of PTO for Full-Time)
• Employees (and their families) have availability of medical, dental, vision, life insurance, Long Term Disability.
• FSA available first of the year following 1 year anniversary.
• 403(b) plan, with company matching after 1 year