What are the responsibilities and job description for the Case Manager - Support Services position at Union Gospel Mission Twin Cities?
Job Title: Case Manager – Support Services
FLSA: Exempt
Job Status: Full Time
Reports To: Support Services Supervisor
Salary Range: $48,000 - $52,000 annually
Location:
On-site at 435 University Ave. E., Saint Paul, MN 55130; Must be able to reliably commute or plan to relocate before starting employment.
Union Gospel Mission Twin Cities (UGMTC) provides Christ-centered, life-changing pathways for all people experiencing homelessness, hunger and addiction in our community. Our holistic programs and wraparound services help individuals and families get off the streets for good.
Mission: To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.
Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.
Values: Faith, Compassion, Respect, Integrity, Excellence
Our Mission is changing lives! Learn more about us at ugmtc.org.
POSITION SUMMARY:
The Case Manager - Support Services role interfaces with UGMTC programs to provide case management, consultation, and referral services for residents and guests. With limited supervision, this role also leads our QUICK-Care case management sessions and conducts needs assessment/goal planning services. This role is critical in connecting UGMTC residents and guests to all relevant resources.
DUTIES AND RESPONSIBILITIES:
The Case Manager - Support Services role interfaces with UGMTC programs to provide case management, consultation, and referral services for residents and guests. With limited supervision, this role also leads our QUICK-Care case management sessions and conducts needs assessment/goal planning services. This role is critical in connecting UGMTC residents and guests to all relevant resources.
DUTIES AND RESPONSIBILITIES:
- Exercises independent judgment in developing and tracking case management plans, providing consultation and referring to appropriate internal/external providers and human service agencies
- Adheres to necessary data entry practices, effectively meeting departmental objectives
- Assists Support Services Supervisor in the implementation of program policy and procedures, measures effectiveness of services, and recommends improvements consistent with the ethical standards of the profession
- Hosts UGMTC QUICK-Care case management sessions for residents and guests in Emergency Services and UGMTC housing programs, providing resources and referrals as appropriate
- Uses established case management methodology and practices to establish and monitor resident goals and case management plans ensuring resident confidentiality
- Collaborates with Program Directors, Program Chaplains and Mental Health Counselors, intake specialists and other program managers on case issues, and resident/guest progress, to support spiritual development, coordinate care for residents, and make program recommendations
- Assists with coordinating volunteers in Support Services
- Builds relationships with key community stakeholders
- Maintains cooperative relationships and communication with other departments to ensure access and positive experiences for UGMTC residents and support achievement of program objectives
- Meets appropriate ongoing training objectives established per departmental standards
- Acts as Task Supervisor for interns volunteers as needed, in limited capacity
- Maintains HMIS licensure as needed, including necessary training updates
- Demonstrate and uphold professional boundaries and ethics when working with residents and guests.
MINIMUM JOB REQUIREMENTS:
- Bachelor's degree in Social Work, Psychology, Human Services, or other related field or completion of degree within 3 months of hire or minimum 3 years of commensurate experience
- Professional licensure: As required (per degree type, governing board, and MN statutes)
- 1 year case management or social work experience preferred
- Experience working with individuals experiencing mental health issues, homelessness, poverty, addiction or brain injury
- Knowledge of County, Department of Human Services, Ramsey County Coordinated Entry and St. Paul permanent-supportive or permanent housing resources preferred
- Proficiency in a second language (Hmong, American Sign Language or Spanish) preferred
- Valid driver’s license, insurability, and ability to transport clients to community resources, as needed
BENEFITS:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- AD&D insurance
- 401(k)
- 401(k) matching
- Paid time off
- 9 paid Holidays
- Spiritual Retreat Day
- Childcare—reduced rate for UGMTC Child Development Center
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Work is normally performed in an office within an emergency shelter/transitional housing environment
- May require some evening/weekend hours
- Minimal remote/hybrid potential, up to 20% of work time, with advanced supervisor approval
Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization.
Salary : $48,000 - $52,000
