What are the responsibilities and job description for the CALL CENTER AGENT-LABORATORY position at Union Health?
You belong at Union!
The Call Center Agent - Laboratory plays a key role in providing the highest quality of patient care while the patient is at Union Health.
The Lab Services provides services related to lab tests, including specimen collection of the patients, and accessioning, lab tests performed on specimens, recording of lab test results, delivery of lab test results and more.
Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.
In addition to competitive pay, Union co-workers enjoy:
- Part-time and Full-time schedules
- Comprehensive Benefits
- Paid Time Off starting day one.
- Tuition reimbursement up to $5,250 each year.
- Career Paths
- Success Sharing
- 403b Retirement Employer Match.
- Much More!
Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.
How can we help? Call us at 812-238-7827 or email us at recruiting@union.health
Call Center Agent - Laboratory Details
Essential Job Duties:
- Performs administrative and clerical duties including scanning documents, managing verbal and written orders, answering phones, and resolving specimen-related issues.
- Prepares and processes laboratory specimens by sorting, centrifuging, aliquoting, and staging samples for testing in accordance with laboratory protocols.
- Utilizes computerized databases for data entry, research, and communication; maintains logs, tracks records, and demonstrates time management and organizational skills.
- Handles and transports clinical specimens safely and accurately, following all OSHA, safety, and laboratory procedures, including referral testing and documentation requirements.
- Communicates with healthcare providers and clients by answering inquiries, providing lab results, and assisting with outpatient and inpatient lab-related phone calls and reports.
Qualifications:
- Strong attention to detail with the ability to interpret instructions and communicate clearly.
- Professional and calm demeanor; able to work well under stress and maintain confidentiality.
- Proficient in basic computer and office skills; familiar with medical terminology.
Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.
As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
#CA
Salary : $5,250
