Benefits Administrator

Job Title: Benefits Advisor

Location: Lake Barrington, IL

Company: Union One

About Union One: Union Onein Lake Barrington, IL is a market leading Group Benefits Broker and Third-Party Administrator. Our organization specializes in benefits management for skilled labor and labor unions nationwide.

Union One promotes an inclusive and ethical team culture where every team member is encouraged to share ideas, provide feedback, and think outside the box. Our brand-new corporate headquarters helps promote a friendly and comfortable environment where everyone can thrive.

Our values guide us as we move forward to achieve our mission: To provide our customers security and peace of mind through risk awareness, insightful solutions, exceptional customer care, and dedicated advocacy. Through this promise we strive to support our clients in living their best lives by offering only the best income protection solutions.

Job Overview: We are seeking a dedicated Benefits Advisor with a primary focus on managing phone communications, providing benefit advisory, and completing phone enrollments. The role involves working closely with union members to assist them in understanding and enrolling in the benefits available to them. The position also includes administrative tasks to support the enrollment and benefits management process.

Responsibilities:

Phone and Communication Management:

• Answer, make, and direct phone calls.
• Provide general support to members via phone, email, text, and mail.
• Maintain an in-depth knowledge of current policy booklets to answer member inquiries accordingly.
• Organize and schedule member follow-up communications.
• Manage email inboxes and faxes, responding or distributing information accordingly.

Benefit Advisory and Enrollment:

• Facilitate and improve the onboarding and enrollment processes over the phone.
• Educate and enroll members in benefits coverage, ensuring they understand their options and the enrollment process.

Administrative Assistance:

• Provide general administrative support and organize schedules to enhance workflow and productivity.
• Manage communication with members regarding their billing and work status.

Qualifications:

• Excellent verbal and written communication skills with the ability to present complex information clearly to various audiences.
• Strong organizational skills and the ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proven experience in a high call volume setting and customer service environment.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• Valid Life and Health Insurance Licenses in IL or the ability to obtain them upon hiring.
• High school diploma required; a bachelor's degree or relevant coursework preferred.
• Proven experience in benefits management, administrative roles, or similar positions preferred.

Ability to:

• Learn, retain, and explain the eligibility requirements and benefit options of multiple member groups and insurance carriers.
• Build and maintain relationships with members.
• Work efficiently both independently and as part of a team.
• Multi-task, prioritize workload, and manage time effectively.
• Embrace change and remain adaptable in a fast-paced work environment.
• Type 50 words per minute.

Benefits:

• 401(k) with matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Hybrid remote in Lake Barrington, IL 60010

Compensation:

• $50,000 per year

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• IL Life and Health Insurance License (Preferred)

Work Location: Hybrid remote in Lake Barrington, IL 60010

Salary : $45,000 - $50,000