What are the responsibilities and job description for the Benefits Administrator position at Union One?
Benefits Administrator – Lake Barrington, IL
$45,000-$50,000 annually (based on experience)
Full benefits include health, dental, FSA, vision, 401(k) matching, life insurance, PTO, bonus incentives, as well as an onsite gym.
Who We Are:
Union One is a rapidly growing benefits management firm, specializing in providing unions with access to essential income protection group benefits for their members. With a proven history of serving over 2 million Union Members across various industries, we are transforming the group benefits landscape using innovative technology, comprehensive services, and a dedicated team. From smooth enrollment processes powered by our proprietary technology to ongoing customer support and full claims advocacy, we oversee every aspect of benefit plans for our clients.
At Union One, we are seeking an energetic and dedicated Benefits Administrator to serve as one of the first points of contact for our company. This role involves building rapport with our clientele through effective communication, managing back-office data, and directly supporting our Members.
If you're enthusiastic, passionate about supporting others, and enjoy handling administrative tasks in a team setting, we look forward to meeting you!
Responsibilities:
- Handle incoming and outgoing calls, assisting and enrolling Members in coverage.
- Process administrative changes across multiple systems.
- Communicate with Members regarding billing and work status, scheduling follow-ups as needed.
- Maintain thorough knowledge of policy booklets to address Union Member inquiries.
- Provide general support to Members via phone, email, text, and mail.
- Manage inboxes, faxes, and mail, responding or distributing information as appropriate.
- Assist in preparing reports and conducting regular billing audits.
Requirements:
- Strong team player with a customer-focused mindset and proven experience in customer service and administrative roles.
- High attention to detail, accuracy, and the ability to work efficiently in a high-call volume setting.
- Analytical problem-solving skills and the ability to learn, retain, and explain eligibility requirements and benefit options for multiple member groups.
- Well-developed communication skills (written and verbal) and proficiency in MS Office Suite (Excel, Word, Outlook).
- Meticulous organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
- Ability to work independently and as part of a team, demonstrating a strong work ethic and adaptability to changing priorities.
- Type 50 words per minute and comfortable with office equipment (printers, fax machines).
- High school diploma and willingness to obtain Life and Health Insurance Licenses in IL (company-sponsored).
- Bilingual in Spanish and English is preferred.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you located within 30-45 minutes of our location?
Ability to Commute:
- Lake Barrington, IL 60010 (Required)
Work Location: In person
Salary : $45,000 - $50,000
