What are the responsibilities and job description for the Claims Advocate position at Union One?
Claims Advocate – Lake Barrington, IL
$45,000-$50,000 annually (based on experience)
Full benefits include health, dental, FSA, vision, 401(k) matching, life insurance, PTO, bonus incentives, as well as an onsite gym.
Who We Are:
Union One is a rapidly growing benefits management firm specializing in providing unions with access to essential income protection group benefits for their Members. As we continue to expand, we offer significant growth opportunities and foster an ethical, inclusive team culture where team members are encouraged to share ideas, provide feedback, and think creatively.
Our values guide us in achieving our mission: To provide our customers with security and peace of mind through risk awareness, insightful solutions, exceptional customer care, and dedicated advocacy. We are dedicated to enhancing our clients' well-being by providing top-quality benefit solutions.
The Claims Advocate role is pivotal in assisting and educating Members throughout the process of opening, submitting, and managing their disability claims with their respective insurance carriers.
If you enjoy supporting others through challenging times and thrive in a fast-paced environment, we look forward to meeting you!
Responsibilities:
- Manage claims inboxes and faxes, directing information to the appropriate contact.
- Review policies and coverage to determine claim eligibility.
- Assist members in filing disability claims and completing paperwork.
- Request and follow up on medical records and forms from healthcare providers.
- Submit documentation to insurance carriers on behalf of members.
- Handle a high-volume caseload of claims.
- Communicate with claimants via email and phone.
- Follow up with insurance carriers for updates or resolution of issues.
- Serve as a liaison between claimants and insurance carriers.
Requirements:
- Ability to type at least 50 WPM.
- Proficiency in MS Office (Excel, Word, Outlook).
- High school diploma and willingness to obtain Life and Health Insurance Licenses in IL (company-sponsored).
- Strong team player with a customer-focused mindset and proven customer service experience in a high-call-volume setting.
- Ability to work independently and as part of a team, demonstrating a strong work ethic and adaptability to changing priorities.
- Meticulous organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
- Ability to stay composed under pressure and manage time effectively.
- Attention to detail and emotional intelligence.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you located within 30-45 minutes of our location?
Ability to Commute:
- Lake Barrington, IL 60010 (Required)
Work Location: In person
Salary : $45,000 - $50,000