What are the responsibilities and job description for the Member Experience Specialist position at Union Pacific Streamliner Federal Credit Union?
Shape Financial Futures at One of Omaha's Most Historic Credit Unions
About Us
Founded in 1937, Union Pacific Streamliner Federal Credit Union (UPSFCU) is more than just a financial institution – we're a thriving community dedicated to serving the Union Pacific family. As a growing financial cooperative in Omaha, Nebraska, we exclusively serve Union Pacific Railroad employees, contractors, strategic partners, and their families, providing personalized financial solutions that make a difference.
The Opportunity
We are seeking a dynamic Member Experience Specialist to join our team. This role goes beyond traditional member service – it's an opportunity to build and nurture relationships while helping our members achieve their financial goals. You'll be instrumental in ensuring each member receives exceptional service and support.
You will have the chance to:
• Master our comprehensive suite of financial products and services
• Create lasting impact through member engagement and retention
• Shape the future of our credit union's member experience
What You'll Do
Cash & Transactional Services
This position is fundamentally a team-focused role that requires flexibility and a commitment to member service.
• Serve members in-person or digitally as part of our collaborative service approach
• Provide direct transactional support of in-person, telephone, online or ITM transactions
• Demonstrate adaptability and willingness to support our member-owners
Member Experience Enhancement
• Handle member service requests and provide prompt resolution
• Analyze member feedback and service trends
• Conduct outreach to inactive accounts
• Generate referrals through member success stories
• Participate in Member Development activities as needed
What You'll Bring
• Excellent interpersonal and communication skills
• Deep understanding of customer service principles
• Ability to explain complex financial concepts simply
• Strong attention to detail and accuracy
• Professional and courteous demeanor
• Experience in financial services preferred
Why Join Us?
• Competitive compensation package
• Comprehensive benefits including medical, dental, and vision
• Professional development opportunities
• Stable, values-driven work environment
• Opportunity to make a real difference in people's lives
The Environment
This full-time position offers a perfect blend of relationship building and strategic growth initiatives.
You'll thrive here if you:
• Are passionate about helping others achieve financial success
• Excel at building and maintaining relationships
• Enjoy a fast-paced, member-focused environment
• Take pride in growing and improving services
• Value being part of a supportive, collaborative team
Technical Skills
• Proficiency in Microsoft Office Suite
• Experience with financial software systems
• Strong documentation abilities
• Digital banking platform knowledge
• Marketing and promotional skills
Our ideal candidate combines financial services knowledge with genuine care for member success. If you're ready to join a purpose-driven organization where your work directly impacts people's lives, we want to hear from you.
UPSFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.