What are the responsibilities and job description for the Service Representative -Mill Plain -Part Time position at Union Savings Bank - CT?
Customer Service
Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand
- · Put the customer first by promptly acknowledging their presence.
- · Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
- · Handle transactions accurately and efficiently, respecting customers time
- · Maintain the highest levels of confidentiality and privacy of customer information
- · Respond to or refer customer concerns to supervisors as appropriate.
- · If follow up is required, set clear customer expectations and deliver as promised.
- · Maintain a positive outlook and demeanor at all times
Project a professional positive outlook and demeanor at all times
Accountable for successful retention of customers.
Operations / Risk Management
- Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
- Adhere to all bank policies and procedures
- Balance TCD and/or TCR accurately and effectively, as is necessary.
Sales
Promote USB products and services
- Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
- Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
- Be aware of products and services offered by cross line of business partners.
- Assist in generating quality referrals to business partners.
- Exceed individual sales goals and assist team in meeting sales goals.
- Utilize relevant tracking system to report and track sales and service activities.
Hours needed for this position:
Monday 10:15 am to 3:15 pm
Tuesday 10:15 am to 3:15 pm
Wednesday 8:15 am to 2:00 pm
Friday 9:30 am to 3:00 pm
Saturday 8:30 am to 12:15 pm
A total of 25 hours per week
This position is located at our Mill Plain Branch located at 100 Mill Plain Road, Danbury