Service Representative - Monroe -Part Time

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• · Put the customer first by promptly acknowledging their presence.
• · Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• · Handle transactions accurately and efficiently, respecting customers time
• · Maintain the highest levels of confidentiality and privacy of customer information
• · Respond to or refer customer concerns to supervisors as appropriate.
• · If follow up is required, set clear customer expectations and deliver as promised.
• · Maintain a positive outlook and demeanor at all times

Project a professional positive outlook and demeanor at all times

Accountable for successful retention of customers.

Operations / Risk Management

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary.

Sales

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

The hours and days needed for this position are:

Tuesday 9:30 am to 4:15 pm

Thursday 9:30 am to 4:15 pm

Friday 11:00 am to 5:15 pm

Saturday 8:30 am to 12:15 pm

22 hours per week