What are the responsibilities and job description for the General Manager position at Union Square Events?
The opening General Manager for the launch of a midtown private members club who will oversee all aspects of a bar, restaurant, and event operations, including Team Leadership, Financial Accountability, Guest Experience & CRM, Regulatory Compliance, and maintaining the overall brand standards and financial performance of the entire F&B operation, often requiring a blend of leadership, operational expertise, and enlightened hospitality.
Key Responsibilities
Team Leadership
Key Responsibilities
Team Leadership
- Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
- Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
- Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
- Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
- Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
- Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
- Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business
- Builds an infrastructure and foundationfor operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
- Responsible for the development of initial and on-going training programs in partnership with the Back of House leadership team.
- Act as a partner to Client and Union Square Events Senior Leadership, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of all initiatives
- Oversees the hiring, training, scheduling and supervision of all Front of House team members, including key leadership and frontline roles.
- Supports the development and oversees the budget and performance for the bar, restaurants and events; tracking revenue, cost of goods sold, labor costs, and additional ancillary expenses
- Creates and upholds Cash Handling administration and SOP
- Creates and oversees the Tip Policy, inclusive of weekly payout through payroll
- Ensures all invoices are processed and paid in a timely manner
- Supports the proposal and approval of all F&B menu pricing, while analyzing COGs
- Monitor sales trends through use of the POS (Toast) to identify opportunities to increase profitability
- Revenue Trends, Product Sales Mix, Cost of Goods, Wastage, etc.
- Uses company payroll system to assess Labor Costs to include:
- Periodic Trends, Overtime, Meal Breaks, Cross Utilization of Labor, etc.
- Manage inventory levels of food, beverage, and supplies to minimize waste
- Provides Union Square Events with a Weekly Flash Report highlighting revenue and profitability
- Creates and administers Monthly Invoices and Operating Statements
- Ensures smooth daily operations of all venues within Client space.
- Oversees the effective cross-functionality of all technology used for guest experience
- Utilizes Seven Rooms to create proper algorithms to ensure proper guest flow in the restaurant and uses the platform during service
- Engages with Triple Seat to organizing guest event bookings and communicate BEO needs to both FOH/BOH team leaders
- Partners with Client Team on App integration and capitalizes on the use of PeopleVine
- Monitor service quality and creates raves through building meaningful guest relationships.
- Addresses guest feedback promptly and professionally, both in service and through third-party platforms (Seven Rooms, etc.), while utilizing the proper contacts/resources and ensuring all necessary parties are informed
- Implement and maintain quality control standards for food and beverage preparation
- Own the management of data collection in F&B to ensure it remains complete, accurate, and up to date across all platforms.
- Uphold the standards provided by the Membership Director to build and maintain a complete, accurate F&B database.
- Ensure all Front-of-House staff are trained and accountable for upholding data collection standards and maintaining accuracy.
- Ensure adherence to all local, state, and federal laws regarding alcohol service, food safety, and labor practices
- Maintain proper documentation for all licensing to include: SLA, NYC DOH, NYC DOB, FDNY, COI and other required permits
- Works directly with the building to ensure all facilities and maintenance is accurate and up to date, to include:
- Preventative maintenance of all equipment, periodic scheduled cleanings, etc.
- Partners with the building and Director of Operations for all additional facilities needs
- In partnership with the Executive Chef, completes regulatory audits to prepare for inspections
- Implement and maintain quality control standards for food and beverage preparation
- Ensures the operation is performing at the highest level, in terms of Health and Safety, to include completion of all necessary logs and training, time and temperature controls, HACCP compliance
- Experience in restaurant, bar and event management, ideally with a track record of successfully opening large scale operations
- Preferred 10 years progressive industry experience
- Preferred NYC experience
- Strong leadership and supervisory skills to motivate and manage a diverse team
- Excellent customer service skills with a focus on guest satisfaction
- Strong financial acumen including budgeting, cost analysis, and P&L statement interpretation
- Knowledge of POS systems and restaurant management software
- Ability to work flexible hours, including evenings, weekends, and holidays
