Care Coordinator, Adult Center

TITLE: Care Coordinator, Adult Center

DEPARTMENT: Program

REPORTS TO: Manager, Adult Center

Employment Status: Full Time

Reg. Hours Worked: _40_ / Week, Non-Exempt

Salary: $24.04/hr

Benefits:

• 5 Paid Flex Days
• 13 Paid Holidays
• 12 Paid Vacation Days
• Medical, Dental, Vision Insurance
• 403b Account/ Employer Match

JOB SUMMARY:

The Care Coordinator provides assessment and case management to assigned
residents of the Adult Shelter. The Care Coordinator is responsible for ensuring that all assigned
residents are connected with the agency and community resources that meet their shelter, financial,
social service, mental health and physical health needs during the resident’s stay at the shelter.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Conduct assessments of each new resident within two business days of admission to determine resident’s need for financial, social, and medical services, and eligibility for services, and the resident’s ability and willingness to access services.
• Work with assigned residents and applicable partnering agency to develop individual case plans intended to assist residents in establishing and meeting appropriate goals.
• Provide appropriate support and referrals to assist with the stabilization of health, finances, and permanent housing needs.
• Maintain accurate and up to date case notes according to Union Station procedures and standards.
• Conduct assessments to evaluate the resident’s mental health and seek consultation to determine the need for psychiatric services; make arrangements for the provision of these services.
• Help develop community resources in Pasadena needed to meet the needs of the homeless.
• Work closely with contracted facilities to ensure efficient and appropriate referrals.
• Assess employability of each resident and refer to Sources, Vocational Rehabilitation or other suitable resources if appropriate.
• Assist residents who have a history of substance abuse or who are currently abusing drugs or alcohol to develop a plan for maintaining sobriety.
• Participate in CES case conferencing meetings to coordinate services with other providers.
• Complete residents’ monthly progress reports.
• Facilitate transportation for residents to access necessary community resources.
• Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• Ability to interact with other employees, residents, customers and members of the public.
• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
• Gather, analyze, synthesize, and classify information.
• Transcribe, enter, and post data.
• Ability to respond effectively to sensitive inquiries or complaints.
• May require exposure to blood borne pathogens and infectious agents.
• Requires use a computer keyboard for substantial periods of time.
• Able to travel to off-site meetings.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeable about transitional and permanent housing resources throughout Los Angeles County.
• Extensive knowledge of substance abuse and mental health issues with the ability to identify related issues.
• Knowledge of TAY resources is desirable.
• Proficient in Microsoft Word, Excel and PowerPoint applications.
• Ability to accurately enter client data and notes in HMIS database system.
• Strong knowledge of case management practices and ability to accurately and clearly document case notes.
• Capability to comprehend and effectively manage complex cases.
• Demonstrates sound judgment and decision-making skills.
• Strong problem-solving and crisis intervention skills.
• Detail oriented and highly organized.
• Excellent written and verbal communication skills.
• Bilingual in English/Spanish preferred.
• Possess a valid California driver’s license and have access to a properly registered vehicle.

EDUCATION, TRAINING, AND EXPERIENCE:

Minimum Qualifications

• Option I: A Bachelor's degree in Social Work or related field

• Option II: Have a minimum of two (2) years of experience in a related human services field

• Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.

Desirable

• Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.
• Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Bi-lingual English/Spanish preferred.

UNION STATION HOMELESS SERVICES EMBRACES DIVERSITY

We embrace our differences and are committed to furthering our culture of inclusion and belonging.
Our commitment to racial equity within the organization is crucial to who we are and the clients we
serve. Committed to being an anti-racist organization and sharing the unique cultural experiences
from our networks, we offer annual racial equity training, host ongoing learning experiences through
our lunch n' learns, and participate in on-going mental health trainings.

We promote acceptance, respect, teamwork, and fosters diversity in the workplace. We believe
every individual has a story, past, and a unique set of skills that shape who we are and through this
network, we can learn from each other to become better versions of ourselves personally and
professionally. Through our staff-led network focusing on diversity, equity, inclusion, belonging and
accessibility, we work to communicate, educate, and express diverse cultivation through our eight
Diversity Networks. We are honored that the Diversity Network has been recognized as part of the
Community Impact Awards presented by the Los Angeles Business Journal.

Union Station Homeless Services is an Equal Opportunity Employer

Salary : $24