Director, Permanent Housing (Homeless Services)

Position Title: Director, Permanent Housing

Salary Range: $100,000 - $110,000

FLSA-Status: Management, Exempt

Location: Altadena

Benefits:

• 5 Paid Flex Days
• 13 Paid Holidays
• 12 Paid Vacation Days
• Medical, Dental, Vision Insurance
• 403b Account Match

About this role

The Director position reports to the Senior Director, Programs and oversees administrative and program reporting, outcome tracking, and quality assurance. The role involves collaborating with senior leadership to align departmental goals with organizational objectives, managing multi-program staff operations, and requiring strong leadership, planning, delegation, and conflict resolution skills. The Director is responsible for the department budget, grant management, project compliance, and policy development. They ensure services support housing stability and community integration and provide clinical oversight and supervision of program staff. The position also involves preparing written materials such as policies, performance evaluations, and disciplinary actions, and requires skills in safety, compliance, workforce engagement, contracts, policy development, and training. The Director ensures consistent application of policies and leads corrective actions when necessary.

EXAMPLES OF ESSENTIAL DUTIES: GENERAL MANAGEMENT

• Directs permanent housing programs activities, including rental assistance, housing navigation, housing location, and employment services through subordinate associate directors.
• Ensures that subordinate leadership team members administer people management, budgetary, grant management, compliance, and other administrative requirements in manner consistent with organizational policy, procedures, and contract requirements.
• Directs the training of staff on program policies, standard operating procedures, protocols, and incident de-escalation and reporting to ensure they provide effective services to clients.
• Administers key people management activities, such as hiring, preparing performance evaluations, coaching and counseling, managing attendance and time off requests, and disciplining and terminating staff.
• Establishes and fosters a positive, inclusive, and supportive workplace culture to ensure optimal productivity and workforce morale.
• Facilitates individual and team meetings in order to communicate operational requirements, performance and behavior expectations, policies and procedures, and department and company-wide developments.
• Oversees quality assurance practices including accurate input of information by program staff into the HMIS database system.
• Oversees preparation of required reports on facility operations, ensuring that information submitted to program funders and other parties is accurate and timely.
• Recommend changes in operational policies and procedures to ensure staff and client safety and compliance with pertinent laws, regulations, and contract requirements.
• Performs quality assurance reviews of case files to ensure compliance with reporting and documentation guidelines.
• Compiles and submits required weekly, monthly, quarterly, or annually program, statistical, fiscal and utilization reports depending on contract requirements.
• Tracks and provides statistical data to support grant requirements.
• May provide supervision to MSW interns working within the assigned program.
• Monitor program data, documentation of services, and progress toward outcomes.

EXAMPLES OF ESSENTIAL DUTIES: PERMANENT HOUSING

• Supports teams in developing linkages for community resources that are required to meet the needs of participants through the process to obtain and retain housing.
• Oversees and ensures the referral and enrollment process between teams and providers to ensure it happens efficiently and timely with participants, funders, providers, and regional partners.
• Troubleshoots with leadership team issues as they arise with landlords and the housing process to develop new solutions and provide support throughout which includes supporting staff who coordinate tasks and processes with Los Angeles Homeless Services Authority (LAHSA) Centralized Matching Team.
• Monitor the administration of the rental subsidy and move-in assistance processes in collaboration with USHS staff and our housing partners.

EXAMPLES OF DUTIES: EMPLOYMENT SERVICES

• Acts as the primary contact to program funders such as Los Angeles Homeless Services Authority (LAHSA).
• Monitor Employment Services case files, ensuring they meet required standards.
• Collaborates with the Employment Liaison Coordinator and Employment Specialists, to research local schools for training programs which best meet the needs of Employment Services participants.
• Represents the Employment Services program at various community meetings as required (evenings and weekends may occasionally be required).
• Other duties as assigned.

EXAMPLES OF DUTIES: HOUSING NAVIGATION

• Partners with Care Coordination team to manage referrals and warm hand-offs.
• Partners with Housing Location team to support landlord engagement and retention efforts in SPA 3.
• Collaborates with management team to address tenant/landlord conflicts and identify risk mitigation solutions. Accesses legal services referrals when necessary.
• Tracks and provides statistical data to support grant requirements.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong planning, time management, and delegation skills in order to effectively organize, assign,control, and evaluate operational and workforce activities.
• Strong interpersonal and people engagement skills in order to interact with employees, clients,community partners, funding source representatives, etc.
• Ability to effectively engage and provide feedback to employees and clients with respect, empathy, and compassion using both verbal and written communication.
• Ability to lead and inspire team members in carrying out program objectives and meet servicedelivery standards to clients.
• Ability to make informed decisions under various conditions, including high pressure incidents,using critical thinking and reasoning.
• Ability to maintain self-awareness and self-regulation in order to support an empathetic approach that fosters a supportive work environment where employees feel valued and understood.
• Ability to serve the homeless community with an inherent desire that demonstrates empathy,compassion, and a commitment to supporting their well-being and quality of life.
• Strong active listening skills in order to understand and engage with employees, clients, visitors, co-workers, and other key stakeholders.
• Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.
• Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.
• Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving employee or client violations of policies and procedures.
• Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.
• Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.
• Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.
• Strong analytical and reasoning skills in order to effective interpret and
• Strong written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.
• Strong customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.
• Strong skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.
• Strong skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.

EDUCATION, TRAINING AND EXPERIENCE

• Option I: A Master’s degree in social work (MSW), psychology, sociology, or closelyrelated field AND Three years in a supervisory capacity managing program management staff* engaged in homeless services activities, such as housing and/or housing location services, mental health, public social or employment services.
• Option II: Nine years of experience performing homeless services activities, such as housing and/or housing location services, mental health, public social or employment services, three years of which must have included experience in a supervisory capacity managing program management staff* engaged in homeless services activities**.

* Typically, experience gained at this level involves supervisory and management oversight of
direct and indirect staff in a human and social services environment.

**Homeless services activities include work involving such things as housing and/or housing
location services, mental health, public social or employment services.

Preferences

• Bachelor’s degree in social work, sociology, psychology or closely related field
• LCSW

PREEMPLOYMENT BACKGROUND CHECK
Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Salary : $100,000 - $110,000