What are the responsibilities and job description for the Expeditor position at Union Venture Group?
***UNDER NEW OWNERSHIP***
Job Description: Expeditor
Job Summary
An expo, short for expeditor or kitchen expediter, is responsible for coordinating the final presentation of dishes in a restaurant. They act as a liaison between the kitchen and the waitstaff, ensuring that orders are complete, properly plated, and meet quality standards before being served to customers. Expos often communicate with chefs, organize tickets, and manage the timing of food preparation to ensure a smooth flow of service. This role requires strong organizational skills, attention to detail, and the ability to work well under pressure to maintain a high standard of service in the restaurant.
Responsibilities
- Communication: Effectively communicate between the kitchen staff and the front-of-house staff. They relay information about orders, special requests, and timing.
- Order Checking: Ensure that each dish meets the restaurant's quality standards before it is sent out to the customer. This includes checking for accuracy, presentation, and completeness.
- Timing: Coordinate the timing of each dish to ensure that all items in a table's order are ready at the same time. This helps in delivering a seamless dining experience.
- Quality Control: Monitor the quality of the food, ensuring that it matches the restaurant's standards. This involves checking for proper cooking, temperature, and overall presentation.
- Prioritization: Determine the order in which dishes should be sent out based on factors like cooking time and customer preferences.
- Problem Resolution: Address any issues or discrepancies in orders promptly and efficiently. This may involve coordinating with kitchen staff to make corrections.
- Communication with Servers: Update servers on the status of orders, any delays, or special requests. Keep the front-of-house informed about the progress of the meals.
- Organizational Skills: Keep track of multiple orders simultaneously and organize them in a way that ensures efficiency in the kitchen and timely service.
- Multitasking: Food expeditors often handle multiple orders at once, requiring the ability to multitask and stay organized in a fast-paced environment.
- Team Coordination: Work closely with both kitchen and front-of-house teams to maintain a smooth flow of service. Effective teamwork is essential for success in this role.
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Overall, the food expeditor plays a pivotal role in ensuring that the kitchen and dining areas operate seamlessly, contributing to a positive dining experience for customers.
Qualifications
- Previous bar/restaurant experience preferred
- ServeSafe or Food Handler’s Certification, or willing to obtain
- TABC Certification or willing to obtain one
- Strong customer service and interpersonal communications skills
- Works well with others
- Excellent conflict resolution skills
- Able to work in a fast-paced environment
- Must have a courteous, friendly and professional demeanor
Benefits/Perks
- Free parking available across the street.
- You will get to work with a friendly & great team
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