Sr. Technical Product Manager

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. At Uniphore we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data; knowledge; agents model training, deployment and operationalization; and applications that act both as conduits for GenAI actions as well as sources of training data for our models. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™. Senior Technical Product Manager, Knowledge & Agentic AI Platforms As Senior Technical Product Manager, you will be a key member of the AI platform team. You will own and drive product & platform initiatives that significantly accelerate Uniphore’s GenAI agent's roadmap. Position location: Palo Alto, CA, USA - hybrid onsite two days a week Responsibilities Be a thought leader internally on Agentic GenAI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technology trends in this space. Build demo and POCs on new agentic AI platforms to demonstrate key capability and approach differences. Be a hands-on UAT tester to be a proxy for users who use our platform to build agents and workflows powered by enterprise knowledge sources. Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC. Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities. Work with AI & platform product leadership to prioritize requirements and align those with engineering prioritization. Attending customer calls and presales / sales call to stay close to the customers, especially as it related to platform capabilities to build AI agents. Collect and analyze customer feedback and leverage that to partner with leadership to make roadmap changes. Evangelize product capabilities for Product marketing, sales, customers, market analysts and media. Required Skills / Experience Bachelor’s/master's degree in computer science or related fields. MBA is a plus but not required. 5 - 7 years of hand-on engineering experience with some exposure to GenAI technologies such as Prompt engineering, RAG, Fine Tuning etc. Good understanding of market leading tools and technologies such as hyperscalers and specialized vendors that provide core capabilities to build GENAI applications and agents. 2-3 years of product management experience and strong desire to be a hands-on senior member of product management team that partners closely with engineering. Excellent written & oral communication and presentation skills, capable of influencing at all levels of the organization. Experience in working with Agile methodologies. Proven analytical skills and innovative thinking, problem solving, project management skills and attention to detail. Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. Demonstrated ability to engage and influence senior level leaders and executives. Ability to stay updated on advancements in AI and machine learning technologies and apply them to evolving product strategies. Highly collaborative, skilled in building and maintaining strong relationships across various teams and stakeholders. Hiring Range: $205,600 - $282,700 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.

Salary : $205,600 - $282,700