SVP, Global Delivery Management

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About Uniphore Uniphore is one of the largest B2B AI-native companies, enabling enterprises to drive customer success through AI-powered solutions. Our platform combines Generative AI, Knowledge AI, Emotion AI, and workflow automation to deliver scalable, transformative business outcomes. As AI disrupts customer-facing processes, Uniphore serves as the connective tissue between people, machines, and data, helping enterprises create human-centric customer and employee experiences. Key Responsibilities: Strategic Leadership Define and execute a global delivery strategy aligned with growth objectives. Build and scale high-performing teams to support large enterprise customers. Innovate service offerings to align with emerging AI trends and customer needs. Customer Engagement Act as an executive sponsor for key accounts, fostering strong relationships. Build scalable customer support frameworks to maximize satisfaction and adoption. Champion a customer-centric culture and proactive client communication. Operational Excellence Develop processes to ensure delivery excellence, timely execution, and cost efficiency. Lead large-scale SaaS and AI solution deployments across diverse industries. Establish and monitor SLAs and KPIs for optimal service delivery. Collaboration Partner with Product, Engineering, and R&D teams to align solutions with customer feedback. Support Sales in scoping, pricing, and proposal development for successful delivery outcomes. Represent Uniphore at industry events and client forums. Team Building Recruit, develop, and lead a global services team, including consultants, PMs, and engineers. Foster a collaborative, innovative culture focused on growth and learning. Business Growth Identify opportunities for additional services and solutions to enhance customer value. Qualifications: Experience 15 years in customer delivery, professional services, or related roles, with 5 years leading global SaaS teams. Proven experience managing complex enterprise implementations with high impact. Expertise in crafting achievable statements of work and aligning timelines. Technical Acumen Deep understanding of SaaS delivery, enterprise IT, and customer success frameworks. Familiarity with AI/Generative AI solutions and industry trends. Leadership Skills Track record of building and managing globally dispersed teams. Exceptional ability to collaborate across Sales, Product, Engineering, and Customer Success. Customer Focus Strong executive presence with the ability to build trust and rapport with enterprise customers. Willingness to travel frequently to engage with customers and teams. Education Bachelor’s degree required, MBA or advanced degree preferred. Why Join Uniphore? Lead global delivery for a fast-growing AI-native company. Thrive in a collaborative culture focused on innovation and customer success. Competitive compensation and professional growth opportunities. Hiring Range: $235,700 - $324,100 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.

Salary : $235,700 - $324,100