Infrastructure Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

What You’ll Be a Part Of:

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

About The Role

We're looking for an engineer to join our Infrastructure team which hosts platform and the underlying services in cloud platforms for our clients. On the Platform Team you'll work with engineers on the infrastructure team as we tackle problems of tooling, deployment, observability, performance, architecture, and lots of other fun stuff. Our work as a team is broad - you will gain exposure to things you've never worked with and have a chance to build deeper expertise in what you do know. This is a high impact engineering role and is best suited to someone who is excited to work in a growing startup and wants the opportunity to contribute to a growing infrastructure team.

Responsibilities

• Design and Build Scalable Backend Systems Develop high-performance, reliable backend services that power core Customer Data Platform (CDP) capabilities, ensuring scalability and long-term maintainability.
• Improve and Refactor Existing Services Continuously enhance system performance and code quality by refactoring legacy services, adopting modern best practices, and addressing technical debt.
• Maintain Operational Support and Platform Stability Contribute to the stability and resilience of the platform through active monitoring, troubleshooting, and participation in the Platform On-Call Rotation.
• Collaborate Across Teams and Mentor Others Work closely with cross-functional partners in product, frontend, and DevOps. Provide technical mentorship and knowledge sharing within the team.
• Drive Strategic Initiatives Play a key role in the Core CDP Infrastructure Consolidation project,
• Support CI/CD Processes Ensure smooth deployments and delivery by adhering to and enhancing Uniphore’s existing CI/CD pipelines and release practices.

Requirements

• Strong bias toward the simplest solution to a problem
• Curious about how and why things work
• Experience with large, distributed workloads on public cloud platforms (AWS)
• Understanding of networking fundamentals (TCP/IP, DNS, NAT, Routing, Load Balancing, the OSI Model, etc)
• Experience with observability, APM, and monitoring tools like Datadog, Prometheus, New Relic, Honeycomb, etc.
• Experience with build and deployment systems like Jenkins, Travis, Ansible, Puppet, Chef, Terraform, Kubernetes, etc.
• Experience with at least one programming language
• Experience implementing CI/CD pipelines, particularly using Jenkins
• You have operated and contributed in an environment where Infrastructure as Code is the preferred approach
• Experience working on a SaaS product
• Experience achieving compliance standards like ISO, SOC, and similar
• 5 – 7 years of experience in roles like DevOps Engineer, Site Reliability Engineer, Service Engineer, Systems Engineer, etc

Nice to Haves

• Experience with infrastructure and deployment tools such as Garden, Flux, and Ansible
• Familiarity with security tooling like Snyk and SonarQube
• Exposure to other cloud providers, such as Google Cloud Platform (GCP) or Microsoft Azure
• Strong understanding of Test Driven Development (TDD) principles and practices
• Experience working with or building Customer Data Platforms (CDP)

Hiring Range

$127,600 - $175,450 - for Primary Location of USA - NY - New York

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - NY - New York

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.