What are the responsibilities and job description for the Cafe Supervisor @ UNIQLO COFFEE (Operating Partner to be disclosed) position at Uniqlo Co., Ltd.?
This posting is for the operating partner (to be disclosed) of UNIQLO COFFEE; this posting is not for Fast Retailing, UNIQLO, or any affiliated entity.
Overview
We are looking for a dedicated and experienced Cafe Supervisor to join our team and ensure the smooth operation of our first cafe in the US! The ideal candidate will have a passion for the food and beverage industry, excellent leadership skills, and a commitment to providing exceptional customer service. As a Cafe Supervisor, you will be responsible for overseeing the daily operations of the cafe, managing staff, ensuring high standards of food quality and hygiene, and maintaining a welcoming atmosphere for our customers. You will work closely with the manager to implement policies and procedures, manage inventory, and ensure that all staff are trained and motivated to perform their best. Your role will also involve handling customer inquiries and complaints, ensuring compliance with health and safety regulations, and contributing to the overall success and profitability of the cafe. If you are a proactive, organized, and customer-focused individual with a strong background in the cafe industry, we would love to hear from you.
Responsibilities
Oversee daily operations of the cafe.
Manage and train staff.
Ensure high standards of food and beverage quality.
Maintain a welcoming atmosphere for customers.
Handle customer inquiries and complaints.
Manage inventory and order supplies.
Implement and enforce cafe policies and procedures.
Monitor staff performance and provide feedback.
Ensure compliance with health and safety regulations.
Coordinate with suppliers and vendors.
Maintain accurate financial records and reports.
Support Cafe Manager in scheduling staff shifts
Support regular staff meetings and training sessions.
Promote a positive work environment.
Assist in marketing and promotional activities.
Ensure efficient and effective service delivery.
Address any issues promptly.
Support the cafe manager in achieving business goals.
Foster and develop strong customer relationships.
Manage the cafe's financial performance.
Skills
Proven experience as a cafe supervisor or similar role.
Strong leadership and team management skills.
Excellent customer service skills.
Knowledge of food safety and hygiene regulations.
Ability to work in a fast-paced environment.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to handle customer complaints and resolve issues.
Proficiency in using cafe software.
Flexibility to work various shifts, including weekends and holidays.
Financial management and reporting.
Ability to lift and carry up to 40 lbs.
Attention to detail and problem-solving skills.
Positive attitude and strong work ethic.
Ability to work independently and as part of a team.
Experience in inventory management.
Ability to train and motivate staff.
Commitment to providing exceptional customer service.
Job Types : Full-time
Pay : $30 per hour
Benefits : Employee discount
Flexible schedule
Shift : Day shift / Night Shift
Experience : 1 year Cafe Supervisor or Shift Leader
Guest services : 1 year
Barista experience : 1 year
Work Location : In person
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic / civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Salary : $30
