What are the responsibilities and job description for the Retail Studio Supervisor Job at UNIQLO in San Diego position at UNIQLO?
Salary : $23.50 / hour
San Diego, CA
The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
Position Overview :
The Repair Specialist is the supervisor for Uniqlo’s sustainability initiatives and alterations specialists. This individual will be responsible for communicating about Re-Uniqlo to guests, overseeing the repair team, and creating unique renewed clothing through their exceptional tailoring skills.
Key Responsibilities :
Create, maintain, train and model brand standards for visual presentation, customer service, cleanliness and organization throughout the store; to ensure a consistent store experience.
Executing basic repair and alteration services within a timely manner
Acting as a brand representative for REUNIQLO Circular Initiatives (reuse, donation, repair, upcycling, recycle, etc)
Repairing items in a creative way to reduce waste and increase customer satisfaction
Training and leading a team of repair and alteration specialists
Maintain brand and operational standards (visual, cleanliness, etc.)
Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
Support store management to ensure all key objectives are met (i.e. : customer service, operational initiatives, etc.).
Ensures their team proactively manage customer needs and exceed expectations : providing product knowledge and recommendations to customers, by utilizing the U.N.I.Q.L.O. service standard, UNIQLO Fundamental Principles and 6 Standard Phrases.
Partner with the Store Manager to identify and resolve merchandising, visual display, product or store related issues in the store.
Exemplify and enforce company policy and procedure
Assist with special projects as assigned by management.
Physical Requirements :
Ability to effectively communicate with customers and store personnel.
Lift and carry up to 50 lbs
Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds, up to 50 lbs.
Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing.
Requirements :
3-5 years of sewing / tailoring experience
High School Diploma or GED
Strong communication skills
Must be able to lift up to 40 pounds
Ability to calculate figures and amounts such as discounts and percentages
Ability to work a flexible schedule that meets the business needs, including evenings and weekends
Full-Time Availability Requirements :
Average 32 or more hours per week based on business seasonality.
Open availability on weekends (religious exemptions will be considered).
Restrictions on availability limited to two days per week.
Benefits :
Medical, dental, and vision coverage
401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute
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