Supervisor in Training - Westfield Valley Fair Mall

Position Overview:

Reporting to the Store Manager and Supervisor. The Supervisor in Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department, or zone, exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.
Key Responsibilities:

• Motivates their team to meet and exceed sales
• Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
• Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
• Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
• Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
• Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
• Assists management to identify issues in the store
• Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
• Follows all company policy and procedures & notifies management of any infractions
• Assists with special projects as assigned by management

Requirements:

• High School Diploma or GED, Bachelor's Degree preferred

• Ability to train and develop a team with strong communication skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends

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Location: 2855 Stevens Creek Blvd, Santa Clara, CA 95050, USA

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Application Question(s):

• Are you at least 18 year of age? Please answer yes or no.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple Locations