Customer Service Advisor and Parts Support

Job description

Are you someone who...

- has an amazing attitude?- loves working with people?- has the energy to make things happen?- is a fast learner?

- has great customer service skills?

- is AWESOME!?!?

If this sounds like you, then we want you on our team!!!

Who are we?

Established in 2001, we are a family owned automotive repair facility and have been in Midtown Omaha for 24 years. We believe in honesty, excellence in our work, integrity, and taking care of our customers at a level that turns them into lifetime friends and clients. We have an environment with happy people that work as a team.

What will you do?

You will be delivering a customer service experience second to none, assisting the Service Advisors with a focus on parts. Your role will involve handling parts requests, advising on parts availability, and prioritizing tasks to meet business needs in a fast-paced environment.

Responsibilities include

• Answering phones and directing calls to the correct department
• Entering customer information
• Manage customer orders efficiently, ensuring timely processing and delivery of parts.

• Prioritize parts requests and parts orders based on urgency, availability, and customer needs, effectively managing time and resources.

• Communicate clearly and professionally with customers, vendors, and internal teams to ensure accurate information and efficient workflows.

• Monitor stock levels and maintain optimal inventory levels.

• Process returns, exchanges, and warranty claims, ensuring customer satisfaction and accurate documentation.

• Track and follow up on backorders to provide service advisors with timely updates on product availability.

• Maintain detailed records of customer interactions, parts transactions, and service history.
• Negotiate pricing and terms with vendors to ensure cost-effective sourcing of parts while maintaining quality standards.

• Collaborate with vendors to address parts availability issues, lead times, and pricing negotiations, securing competitive deals for the business.

• Collaborate with the service team to ensure that parts are available for scheduled repairs and maintenance.

• Demonstrate a commitment to excellent customer service, always striving to exceed customer expectations.

What we offer:

· Climate Controlled Building (Air Conditioning)

· Paid Vacation

· Paid Holidays

· Medical Insurance Allowance

· Dental Insurance

· Vision Insurance

· Life Insurance

· Company Provided Training

· Long Term Job Security

Requirements:

· Outstanding customer service

· Strong work ethic

· Excellent time management skills

· High level of organization

· Driver’s license and clean driving record

· Must be able to pass a background check and drug test

Please reply with a resume, including reasons for any gaps in employment.

**We are a drug free workplace**

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $15 - $18