What are the responsibilities and job description for the Unique Management Services, Inc. is hiring: Library Communications Specialist position at Unique Management Services, Inc.?

The Library Communications Specialist answers phone calls and / or live chat contacts from patrons of public libraries across North America. We essentially act as the Information Desk for the library, efficiently handling phone-based patron inquiries from the ease and comfort of your home.

Our environment is energetic, team-oriented, and focused on exceeding our customers' expectations every day.

Our agents enjoy :

Relaxed work environment - no paperwork or filing,
Great pay & benefits,
Bonuses,
Excellent opportunities for advancement,
Strong emphasis on work-life balance.

This position requires :

Excellent use of the English language,

Bi-lingual (Spanish) highly preferred - $1 additional per hour,

Excellent oral and written communication skills,

At least 6 months phone-based customer service experience,

Excellent keyboarding and computer skills,

At least two years post high school education is highly desired,

Must have reliable, high-speed internet connection.

Schedules :

Full-time, evenings : 10am to 6pm EST or 11am to 7pm EST on 4 weekdays; Must be able to work Saturdays.

Part-time; Must include evenings & Saturdays.

All positions must be available to work the initial 5-week training schedule : MON-FRI 8 : 30AM-5 : 00PM.

This is a remote Call Center based position.

Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.

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Unique Management Services, Inc. is hiring: Library Communications Specialist

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