What are the responsibilities and job description for the Library Contact Specialist Job at Unique Management in Jeffersonville position at Unique Management?

Job Description

Salary : $16.00 / hr to start

The Library Contact Specialist makes gentle, effective calls, in accordance with UMS call center guidelines, to patrons of public libraries encouraging them to return materials to their member library. Calls require proper consumer identification practices and data security protocols along with adherence to the Fair Debt Collections Practices Act. Maintains documentation accuracy and skip tracing effectiveness on every call.

Our environment is energetic, team-oriented and focused on exceeding our customers' expectations every day.

Our agents enjoy :

Relaxed work environment
Great pay & benefits
Bonuses
Excellent opportunities for advancement
Strong emphasis on work-life balance.

This position requires :

Excellent use of the English language

Excellent oral and written communication skills,

Must have some customer service experience or equivalent communications experience

Must be 18 years of age or older before making collection calls.

Must successfully pass a third party, criminal and / or background screen if position makes calls to state jurisdictions requiring such screens.

Computer and keyboarding Literacy. (35 WPM)

Flexible schedules :

Preferred schedule; Full-time : 12pm to 8 : 30pm EST, Tuesday- Saturday

Salary : $16

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Library Contact Specialist Job at Unique Management in Jeffersonville

What are the responsibilities and job description for the Library Contact Specialist Job at Unique Management in Jeffersonville position at Unique Management?

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