What are the responsibilities and job description for the Call Center position at Unique Repair Services. Inc.?
Call Center
Are you looking for a job where you can talk and walk the walk? Look no further! We're hiring Call Center Representatives to join our fun and friendly team.
As a Call Center Agent, you'll be the voice of our company, handling calls from customers and providing them with top-notch service. But don't worry - this isn't your average call center job.
If so, join our team as a Call Center Representative here at Unique Repair Services! You will work in our Des Plaines office with others who love what they do and enjoy daily.
These things make working here even better:
- No Cold Calling
- No Night Shifts
- Inbound Calls/Outbound Calls
- A 8 hour work day
- Career Advancement Opportunities
At Unique Repair Services, you won't just sit there waiting for the phone to ring. Our call center is constantly busy; it will keep you challenged and set you up for success.
Responsibilities of Call Center Representative:
- Promptly answer calls in less than 3 rings and only 2 minutes in the queue.
- Respond to customer inquiries.
- Create work orders.
This job is NOT for you if:
- You have trouble showing up for work on time.
- You'd rather sit and stare at the phone and pray that it doesn't ring.
- A dark cloud hangs over your head, and you get annoyed by cheerful people.
Skill Requirements for Call Center Representative:
- Open to learning new software such as Service Titan
- Knowledge of Microsoft Outlook and Word
- Pleasant phone voice and telephone etiquette
- Ability to maintain energy and composure with 100 calls a day
- Listening skills to understand the unique needs of our customers
Qualifications:
- Previous experience as a Call Center Representative in a Call Center environment is preferred. Willing to train.
- All applicants must pass a background check
- Spanish is a plus
Pay:
With phone experience, it could make up to $18-20 an hour.
We are constantly asking ourselves to think outside the box, utilize technology to improve lives, connect and make a difference for our customers. Our management team comprises passionate people who want to see you achieve your goals.
Our Goal by 2025: Unique Repair creates a guided path to a more extraordinary career for EVERYONE in the company. YOU are in charge of how far you will go.
Which leads to our Core Values:
Let's Have Fun: Our atmosphere is relaxed, and every employee should enjoy what they do and whom they work with.
We All Have a Voice: So, let's use it. No matter the size of our company now or in the future, everyone is essential and can influence the change and direction of the company.
Improve Lives: We want to improve the lives of our employees and customers by investing in our team's training as well as personal and professional growth.
Benefits:
- Monday - Friday schedule
- 13 Days of PTO
- Six paid holidays
- Our Health Insurance benefits are through Blue Cross Blue Shield.
- We offer Dental & Vision Insurance benefits through Principal.
- Short Term Disability
- 401K with a 2% employer match
At Unique Repair Services, we got big dreams to double the company. So what does that mean for you? A ton of career advancements and opportunities for people who are willing to invest in our customers, support our technicians, and want to be here long-term!
If you are still reading, you would be a great fit! Click the apply button & let's talk!
Salary : $18 - $20
