What are the responsibilities and job description for the Customer Support Agent position at Unique Solutions?
We are seeking a friendly and dedicated Customer Support Agent to join our customer-centric team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to resolve their inquiries and issues. You will be responsible for ensuring customer satisfaction and loyalty through effective communication and problem-solving. Responsibilities : Respond to customer inquiries and support requests via phone, email, chat, and social media in a timely and professional manner. Troubleshoot and resolve customer issues, providing accurate and helpful solutions. Document customer interactions and resolutions in our customer support system. Escalate complex issues to the appropriate internal teams for further assistance. Educate customers on our products, services, and policies. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Gather customer feedback and relay it to the relevant teams for product and service improvements. Identify and report recurring issues and trends to help improve overall customer experience. Maintain a high level of product knowledge and stay updated on company policies and procedures. Contribute to a positive and collaborative team environment. Requirements : High school diploma or equivalent; some college coursework or a degree is a plus. Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Ability to multitask, prioritize, and manage time effectively. Proficiency in using customer support software and CRM systems. Empathetic and patient demeanor with a genuine desire to help customers. Ability to work independently and as part of a team. Strong computer skills, including proficiency in Microsoft Office Suite. What We Offer : Competitive hourly rate and benefits package. Comprehensive training program to ensure your success. Opportunities for career advancement within the company. A supportive and inclusive work environment. Employee discounts on our products and services. Powered by JazzHR
