Short Term Rental Co-Host

Job Description: Co-Host for Short-Term Rental Properties such as Airbnb, Vrbo, etc.

Position: Co-Host
Reports To: Head of Operations
Employment Type: [Full-Time/Part-Time/Flexible]

Organization of your local team will mitigate surprises and emergency calls. This job offers a lot of autonomy. Your salary will grow based on revenue growth at our short-term rental properties.

About the Role:
We are seeking an organized, resourceful, and personable Co-Host to join our short-term rental company. As a Co-Host, you will be responsible for overseeing the day-to-day operations of 10 beautifully maintained cabins. This role is pivotal in ensuring a seamless, memorable experience for our guests while keeping properties in excellent condition through effective communication, housekeeping coordination, and maintenance oversight.

Key Responsibilities:

1. Guest Communication:

• Act as the primary point of contact for guests from booking to check-out, ensuring timely and professional responses.
• Provide exceptional guest service, addressing questions, resolving concerns, and managing special requests.
• Share check-in/check-out instructions and property details to ensure a smooth guest experience.
• Handle escalated guest concerns or feedback with empathy and problem-solving skills.

2. Housekeeping Coordination:

• Schedule and oversee housekeeping staff to ensure cabins are cleaned and restocked between guest stays.
• Perform quality checks on housekeeping standards, ensuring properties are spotless, welcoming, and ready for guests.
• Maintain an inventory of supplies and order replacements as needed.

3. Maintenance Management:

• Conduct regular property inspections to identify and address maintenance issues proactively.
• Coordinate with maintenance professionals to schedule repairs and ensure prompt resolution of problems.
• Monitor long-term upkeep needs and provide recommendations for property improvements.

4. Administrative Duties:

• Update property management systems with booking details, guest communications, and housekeeping schedules.
• Provide weekly reports to the Property Manager/Owner regarding guest feedback, maintenance updates, and operational challenges.

5. Emergency Support:

• Be available to respond to urgent guest or property concerns during designated on-call periods.
• Provide creative solutions to unforeseen challenges, ensuring minimal impact on guest satisfaction.

What We’re Looking For:

• Exceptional communication and interpersonal skills to build positive relationships with guests and team members.
• Strong organizational abilities to manage multiple properties and responsibilities efficiently.
• A detail-oriented mindset to ensure every cabin meets our high standards for cleanliness and functionality.
• Problem-solving skills and the ability to stay calm under pressure.
• Experience in hospitality, property management, or a related field is preferred but not required.
• Basic understanding of maintenance issues and the ability to liaise with professionals effectively.

Perks of the Role:

• Flexible work hours with opportunities for remote guest communication.
• Competitive pay and potential for bonuses based on guest satisfaction ratings.
• The chance to be part of a growing company focused on creating exceptional travel experiences.
• Cell-phone stipend of $50 per month

If you’re passionate about hospitality, love managing details, and enjoy creating unforgettable guest experiences, we’d love to hear from you.

Would you like me to refine any specific section or add more details? Let me know!

Job Types: Part-time, Contract

Pay: $21,000.00 - $27,000.00 per year

Expected hours: 15 – 25 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift

Work Location: Hybrid remote in Stanton, KY 40380

Salary : $21,000 - $27,000