What are the responsibilities and job description for the Commercial Operations Supervisor position at UNIS?
Essential Duties and Responsibilities:
We are looking for a cross-functional and data driven Commercial Operations Manager to lead pricing, cost modeling, dispute resolution, and process optimization for our warehousing and logistics operations. This role partners with Operation, Finance, and Billing to improve profitability, reduce exception, and ensure our commercial models align with operational performance.
- Manage and maintain customer pricing models based on scope, cost, and service structure
- Conduct margin analysis to support new pricing proposal and renewals
- Handling billing disputes and collaborate with operations/billing teams for root cause resolution
- Track key performance indicators and recommend workflow or structural improvements
- Support ad hoc cost analysis including labor productivity, space utilization, and account-level P&L
- Liaise with Sales and Operations to ensure commercial agreements are operationally feasible
- Build reporting tools to monitor pricing consistency and cost performance
- Standardize dispute tracking and support reduction in recurring issues
Candidates requirements
Qualifications:
- Bachelor’s degree in Finance, Supply Chain, Logistics, or a related field
- 5 years of experience in pricing, cost analysis, or commercial support within a logistics or warehouse environment
- Strong Excel skills: familiarity with BI tools (Power BI, Tableau) or SQL is preferred
- Understanding of 3PL cost structures and fulfillment operations
- Experience with billing exceptions, customer disputes, and root cause analysis
- Excellent communication and coordination skills across departments
- Strong analytical and critical thinking abilities
- Experience in logistics industry is strongly preferred
Salary : $90,000 - $110,000
