What are the responsibilities and job description for the Implementation Engineer position at UNIS?
Job Title: Implementation Engineer
Location: Buena Park, CA
Type: Full-Time
About Item.com
Item.com is a leading e-commerce software provider specializing in Warehouse Management Systems (WMS). Our innovative solutions help businesses streamline operations and improve efficiency. We are seeking motivated individuals to join our growing team.
Position Overview
We are looking for a detail-oriented and analytical Implementation Engineer to configure, deploy, and optimize software solutions for our clients. The ideal candidate will possess strong technical skills, problem-solving abilities, and a deep understanding of business processes to deliver seamless implementations.
Key Responsibilities
- Collaborate with clients and internal teams to gather requirements and configure software solutions.
- Install, integrate, and customize software platforms, ensuring successful deployment.
- Perform system testing, troubleshooting, and issue resolution during implementations.
- Maintain detailed implementation documentation and client-specific customizations.
- Analyze client business processes and recommend best practices within the platform.
- Resolve technical issues, serving as the primary point of contact for escalations.
- Continuously improve implementation processes for efficiency and automation.
- Provide client training and knowledge transfer sessions to ensure successful solution adoption.
- Ensure compliance with internal quality standards and client security requirements.
Qualifications
- Education: Bachelor’s degree in computer science, Information Systems, or related field.
- Experience: Proven experience in software implementation, technical consulting, or systems integration.
- Technical Skills:
- Proficiency in SQL, scripting languages (Python, Bash, PowerShell), and API integration.
- Familiarity with databases, web services, and cloud platforms.
- Experience with software deployment processes and version management.
- Analytical & Process Skills: Strong problem-solving abilities and business process analysis experience.
- Soft Skills: Excellent communication, time management, and organizational skills.
Preferred Qualifications
- Experience in Agile environments.
- Familiarity with ITSM processes or change management.
- Knowledge of project management tools (e.g., Jira, Confluence).
- Experience with monitoring tools (e.g., New Relic, Grafana).
