What are the responsibilities and job description for the Junior IT Help Desk / Deskside Consultant position at Unisoft Technology Inc?
Job Details
IT Help Desk
Location: Washington, DC (Onsite)
Responsibilities:
- Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for employees and contractors.
- Oversee the response to service requests via telephone, email, voicemail, and direct walk-ups, ensuring high levels of customer satisfaction.
- Manage and troubleshoot technologies, including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, video teleconferencing tools, VPN, and secure remote access solutions.
- Supervise support for devices such as desktop computers, laptops, tablets, smartphones, printers, scanners, and other peripherals.
- Ensure compliance with Information Security and Privacy Awareness training, as well as USGCB and DISA STIGS standards.
- Utilize and maintain service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution.
- Coordinate hardware moves, setups, and presentation support.
- Provide guidance and training to team members and users on various applications and systems.
- Collaborate with IT teams to maintain, update, and enhance IT services and processes.
- Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery.
Required Education and Experience:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 3 years of experience in IT help desk support.
- Proficiency in managing Windows and Apple operating systems, Microsoft Office, and Adobe Acrobat.
- Experience supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft Teams), and VPN solutions.
- Knowledge of service desk ticketing systems, with experience in platforms such as Crow Canyon (or similar).
- Understanding of Active Directory, Office 365, and basic network support.
- Demonstrated leadership abilities, strong problem-solving skills, and excellent communication skills.
- Certifications such as CompTIA A , Network , ITIL, or Microsoft Certified Professional (MCP) are highly desirable.
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Unisoft is an Equal Employment Opportunity (EEO) Employer
All our Information Technology professional positions required a minimum Bachelor degree in computer Science or Information Technology or related field.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
