Information Technology Technician 2

Job Title : IT Technician 2

Department : Information Technology

Reports To : Chief Information Officer

Job Summary : To support and assist in maintaining operation of the network and computer hardware and software systems. Provide prompt, courteous and effective problem-solving and troubleshooting skills to credit union employees and / or members when questions or system issues arise.

The hiring range for this position is $28.85 - $33.65 per hour, non-exempt ($60,000 - $70,000 annually) plus benefits. Pay is commensurate with experience.

Essential Duties and Responsibilities :

• Professional, well-developed interpersonal skills necessary for serving credit union employees and projecting a positive image as a representative of the credit union.
• Develop configuration and performance standards for the network. Implement and monitor controls to ensure standards are maintained.
• Support the credit union's local area and wide area network hardware and software to ensure that back-end functions, systems, PCs, servers, and all peripheral products are operational.
• Install or modify data communication systems. Provide technical support and consultation in the use and operations of complex computer operating systems.
• Research and diagnose IT problems within the entire infrastructure, troubleshoot, and provide solutions. Test solutions to ensure a correct solution.
• Evaluate and update information and procedures regarding systems and technologies deployed by the credit union.
• Respond to user problems on PCs to include software applications, systems integration, or individual hardware problems. Troubleshoot, debug, and resolve the problem.
• Provide individual support to end users via the phone, in person, or on-line to answer questions or resolve problems.
• Assist with administering the phone system.
• Responsible for repair of copiers, printers, PCs, or laptops as needed.
• Act as a technical resource to assist end users with questions and problems regarding electronic systems, including hardware and software, email, network and other office equipment such as scanners, printers and other related hardware.
• Perform general technical support functions including physical installation, assembly, configuration and maintenance of the network, computer hardware and software systems.
• Answer and address tickets that are opened via ticketing system.
• Research industry trends in technology to ensure the credit union remains competitive in its product and service offerings. Keep abreast of changing trends in technology to include hardware, networks and network tools, software and systems.
• Maintain complete and accurate documentation and support services / warranties for new equipment, software, hardware, and peripherals. Install and test new software both for the network and for individual users.
• Abides by all policies, procedures, and protocols.
• Perform all duties in accordance with the credit union's service standards, operations policies and procedures, and in compliance with applicable state and federal laws and regulations.
• Identify reportable transactions and activities under the Bank Secrecy Act (BSA), its implementing regulations, and Unison's Anti-Money Laundering program. Comply with requirements under Unison's Member (Customer) Identification Program (CIP), FinCEN 314a procedures, and OFAC regulations and sanction programs.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications :

Education and Experience :

Position Type / Expected Hours of Work :

Schedule :

Benefits :

Physical and Mental Demands :

While performing the duties of this job, the employee is regularly required to do data entry, stand / walk, bend / stoop / crouch, kneel / push / bend, talk and / or hear. Prolonged sitting throughout the workday to accomplish tasks, occasional travel may be required. Lift and / or carry equipment weighing up to 50 pounds. Corrected vision in the normal range. Hearing within normal range. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. May work additional work hours to accomplish tasks. The employee must occasionally drive from his or her home office to different branches. The employee is expected to work in stressful work situations. The physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Working Environment :

Work is performed in an indoor office environment. The noise level in the work environment is moderate. Travel to different locations in a variety of weather conditions. The work characteristics described here are representative of those individual encounters while performing the essential functions of this position.

Disclaimer :

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Unison Credit Union retains the discretion to add duties or change the duties of this position at any time.

Equal Opportunity Employer

Unison Credit Union is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by state or federal law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

Background Check Disclaimer

All applicants who are offer employment with the Company will be subject to a background investigation. Offers of employment are contingent of the successful completion of a background check in accordance with the Company's polices and all applicable laws.

Salary : $60,000 - $70,000