What are the responsibilities and job description for the Help Desk Consultant/Lead (Cleared Position) position at Unison?
Unison, a leading provider for procurement solutions to the federal marketplace, is seeking customer service-oriented professionals to provide functional and help desk support to our Federal Government customers. Unison consultants work directly with clients to understand key elements of client business processes and then work onsite to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. This position is located in Columbia, MD.
This role requires an active Top Secret / SCI security clearance with a full-scope polygraph.
Responsibilities
Unison consultants will :
- Help drive successful operation of Unison’s Contracts product suite by delivering high-quality advisory and support services to government clients
- Ensure assigned tasks are performed on a target, on time, and on budget, and that client personnel appreciate the value of the work performed
- Understand the client’s business objectives and help clients achieve their goals
Consultants are continuously challenged through client projects and build skills towards a fulfilling career. All consultants receive a product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package.
Qualifications
