What are the responsibilities and job description for the Home Partnership Team Manager position at Unison?
About the role:
As the Home Partnership Team Manager, you will lead the customer-facing associates that work with our homeowners on everything from basic servicing to complex asset management challenges. You will be responsible for the day-to-day operations of the department, working with Product teams to improve and expand our asset management portal, and helping shape the future direction of the department.
This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office.
Responsibilities:
- Be an expert on our company culture and brainstorm ways to reflect this in your team.
- Have a thorough understanding of Unison’s contract with homeowners, and how we balance enforcing our fiduciary obligation to investors with the real world needs of homeowners.
- Have built relationships with your peers across Unison, and understand their needs and how they work with the Home Partnership Team.
- Review and approve asset management and servicing cases, providing guidance and feedback as needed to your teams.
- Begin to manage basic and complex asset management challenges to find the best solution for both our homeowners and investors.
- Begin to initiate and manage your own improvement projects - the Home Partnership Team is always developing better ways to serve homeowners.
- Have an understanding of how Unison is revolutionizing residential real estate.
- Begin building relationships with your amazing team and cross-functional partners.
- Have a basic understanding of Unison’s contract with homeowners, and how we enforce our fiduciary obligation to investors while balancing the needs of homeowners.
- Be able to navigate our proprietary asset management system and our proprietary investment analysis tools
About you:
- You lead by example, understand the difference between leadership and management, and you elevate yourself by developing and elevating your team and those around you.
- Customer centricity - you understand that delivering results for customers drives long-term value and growth.
- High level of emotional intelligence and empathy for colleagues and homeowners.
- Excellent cross-functional collaboration skills with a focus on value creation. You will be working with many departments, including Investment Operations, Portfolio Management, and Product to develop and execute best-in-class asset management practices.
- Excellent verbal and written communication skills; ability to communicate professionally and effectively with all levels within an organization including executives, investors, homeowners, and partners.
- Professional and approachable presence, energetic and friendly, positive attitude, team-oriented, self-starter with good problem-solving skills.
- Leverage technology and other resources available to maximize efficiency of home partnership team members.
- Meticulous attention to detail and follow-through; perform tasks with a high degree of accuracy and efficiency.
- Ability to balance a precise, analytical, approach to homeowner and investor challenges, while balancing it with empathy and a value-add mindset.
- Strong Microsoft Office (Word, Excel, and PowerPoint) and Google Suite skills.
- Previous leadership experience.
- Previous start-up and/or finance and/or real estate experience a strong plus.
- Bachelor’s degree or equivalent job experience.
Why join us?
The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.
Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.
About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
