Membership Engagement Specialist

The Membership Engagement Specialist welcomes newcomers and visitors and invites them to deepen their connections and involvement in our church community. The Membership Engagement Specialist is a consistent warm and welcoming presence on Sunday mornings, and encourages the congregation at large to create a welcoming atmosphere. The Membership Engagement Specialist coordinates membership programming which promotes membership growth, new member integration, membership tracking, and volunteer identification. The Membership Engagement Specialist serves as a resource for committees and ministry teams who are looking for volunteers. 

ESSENTIAL FUNCTIONS

• Nurtures a sense of welcoming for visitors and newcomers, including by being present and actively engaging with newcomers and members at UUCUC most Sunday mornings.
• Assists congregation with understanding visitors’ and newcomers’ needs and opportunities to engage with UUCUC. 
• Encourages and supports congregation members in creating a welcoming environment for visitors.
• Maintains UUCUC’s database (Realm) to process attendance and membership records and ensure tracking of members’ activities and current membership information.

Newcomer Engagement (40%)

• Ensure that members and visitors have a welcoming experience at worship services and other UUCUC events 
• Develop and plan newcomer programs, Pathways to Membership class, and other events and programs 
• Assist other staff and lay leaders in working with newcomers 
• Track engagement of newcomers 
• Recruit, train, and support volunteers for newcomer and membership programs 
• Increase engagement in various areas of congregational life, and help direct members to volunteer opportunities and programs they may be interested in 

Membership Engagement and Growth (30%)

• Develop a visitor to member pathway process for membership that is sustainable and accessible 
• Work with Faith Development and Congregational Life to create and support programs in alignment with UUCUC mission and values
• Work with Ministers, relevant committees, and the Board of Trustees to create a seamless process of outreach to ensure that members are fully engaged in church life, and that those at risk of resigning membership do not fall through the cracks 
• Assist in production of weekly e-news to promote programs and invite participation 

Membership Database (15%)

• Manage the membership portion of the church’s database system, Realm:
• work to make sure visitors and new members are entered
• reach out to members who appear to be inactive to re-engage them
• ensure the database is kept current in this area throughout the year
• Collect and analyze data on member engagement 
• Track member engagement (ensuring where possible inclusion of demographic information)
• Maintain visitor records 
• Use analytical tools to provide information on trends in membership (demographic, geographic, etc.) 
• Provide membership data to committees and staff as needed 

Online Presence, Communication, Technology, and Outreach (15%)

• Collaborate with staff team to enhance our online presence 
• Offer expertise and support to make our online presence welcoming and engaging for newcomers 
• Increase UUA and denominational connections via membership in UU Association of Membership Professionals (UUAMP) and other professional trainings

MINIMUM QUALIFICATIONS

• Training and experience in membership/program engagement
• Willingness to work in a progressive, faith-based organization
• Demonstrated leadership and group facilitation skills 
• Demonstrated ability to build relationships within a community 
• Excellent interpersonal and intercultural communication skills, across a wide range of groups and identities 
• Computer Skills: ie, Database management (Realm or similar); Google docs maintenance and creation (documents, spreadsheets, etc.); familiarity with virtual meeting and various social media platforms

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit, use a keyboard, talk, and hear. The employee is occasionally required to stand, walk and stoop. the employee must frequently lift up to 10 pounds and occasionally lift up to 25 pounds. specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CORE COMPETENCIES

• Interpersonal Skills: Demonstrates awareness of the particular stresses of parish ministry, including the need for multi-tasking, working under deadlines, and treating visitors and members with respect and courtesy. A friendly and professional approach to all, and an ability to maintain church rules and policies with an understanding of the importance of flexibility at times. Has a positive outlook and the ability to be self-motivated. Can work well as part of a staff team. Can accept constructive criticism and navigate conflict successfully; manifests a participatory style for achieving goals.
• Communication Skills: Demonstrates excellent written and oral skills, ability to use computer programs relevant to the position as well as web-based training materials, ability to provide communications in a timely manner. Has training in Word, Excel, Publisher, WordPress, social media, and database software, as well as writing, grammar, and publication layout.
• Management Skills: Manages work time well without over-working; marshals resources (people, funding, materials) to get projects completed on time and successfully; keeps accurate records and a functional filing system. 
• Personal Self Awareness and Development: Is aware of personal strengths and growing edges; demonstrates spiritual maturity and sensitivity to different learning and communication styles; practices personal stress reduction; actively seeks collegial connections.

MISCELLANEOUS

• The Minister approves duties and responsibilities of this position and supervises this position.
• The Board of Trustees establishes salary and benefits, with advice from the Personnel Committee and Minister.
• All staff members are ultimately responsible to the Board of Trustees.
• The congregation strives to be a welcoming place for all people. Please periodically review the staff covenant and the mission/covenant statements of UUCUC. Each of these documents is found in the Employee Handbook.