What are the responsibilities and job description for the Customer Service Representative II position at UNITE YOUR HEALTH?
Overview
We are seeking a dedicated and experienced Senior Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support. Your expertise in client services and customer support will be essential in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will possess strong communication skills, a commitment to excellence, and the ability to handle various customer inquiries effectively.
Duties
- Manage inbound and outbound calls with professionalism and courtesy, ensuring a positive customer experience.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Handle cash transactions with precision and maintain accurate records of all financial exchanges.
- Perform data entry tasks efficiently, ensuring that all customer information is up-to-date in the system.
- Address customer concerns promptly, utilizing problem-solving skills to resolve issues effectively.
- Collaborate with team members to improve service delivery and enhance overall customer satisfaction.
- Maintain a high level of phone etiquette while communicating with clients, demonstrating empathy and understanding.
- Assist in training new team members on best practices for customer service.
Qualifications
- Proven experience in a customer service role, with a focus on client services and support.
- Strong phone etiquette skills, with the ability to communicate clearly and professionally.
- Experience with cash handling procedures is preferred.
- Proficiency in data entry and managing customer information accurately.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Excellent organizational skills with attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A commitment to providing exceptional service and maintaining positive client relationships.
If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Charlotte, NC 28211 (Preferred)
Ability to Relocate:
- Charlotte, NC 28211: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $28
